Det opgraderede Dell Data Protection Shield kan ikke genaktiveres

Summary: Et Dell Data Protection-skjold kan muligvis ikke genaktiveres, når det opgraderes fra en v8.13 og tidligere.

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Symptoms

Berørte produkter:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Personal Edition
  • Dell Data Protection | External Media Edition
  • Dell Data Protection | Server Encryption

Påvirkede operativsystemer:

  • Windows

Manglende genaktivering på grund af opgraderinger kan forekomme i CMGShield.log (C:\ProgramData\Dell\Dell Data Protection\Encryption) med skiftende versioner:

... [06.21.17 14:31:58:075 ]>>>>>>>>>> Logging initiated for [SUPPORT] Credant Service of CREDANT Mobile Guardian (CMG) Shield (ver 8.13.0.13).
... [06.21.17 14:32:38:632 ]>>>>>>>>>> Logging initiated for Credential Manager of CREDANT Mobile Guardian (CMG) Shield (ver 8.5.0.6614).
... [06.21.17 15:58:12:084 ]>>>>>>>>>> Logging initiated for Credential Manager of CREDANT Mobile Guardian (CMG) Shield (ver 8.5.0.6614).
... [06.21.17 16:25:59:137 ]>>>>>>>>>> Logging initiated for [SUPPORT] Credant Service of CREDANT Mobile Guardian (CMG) Shield (ver 8.13.0.13).
...

Cause

Ikke relevant

Resolution

Hvis CMGShield.log har skiftende versioner, findes der to kopier af CMGShieldNP.dll på den samme computer, en i hver sti nedenfor:

C:\Program Files\Dell\Dell Data Protection\Encryption
C:\Windows\System32
Bemærk: Placeringerne er baseret på standardinstallationsplaceringer. Brugerdefinerede installationer kan have forskellige mappestier.

Du kan løse problemet ved at omdøbe filen under C:\WIndows\System32 for at CMGShieldNP_Old.dll og genstarte computeren.

For at kontakte support kan du bruge internationale supporttelefonnumre til Dell Data Security.
Gå til TechDirect for at oprette en anmodning om teknisk support online.
Hvis du vil have yderligere indsigt og ressourcer, skal du tilmelde dig Dell Security Community-forummet.

Additional Information

 

Videos

 

Affected Products

Dell Encryption
Article Properties
Article Number: 000124749
Article Type: Solution
Last Modified: 23 Jul 2024
Version:  10
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