How to Apply Patches to Dell Security Management Server Virtual

Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) may require you to apply a patch. Learn how to apply patches step by step with these instructions.

Affected Products:

• Dell Security Management Server Virtual
• Dell Data Protection | Virtual Edition

The process to apply a patch differs depending on the version of Dell Security Management Server or Dell Data Protection Virtual Edition. For versioning information, reference How to Identify the Dell Data Security Server Version. Follow the instructions for either v9.11 and Later or v9.10 and Earlier.

v9.11 and Later

To apply a patch, an administrator must Enable SSH on the dellsupport account, Stop Services, Create an SCP Session, Back Up and Replace Files, Set File Permissions, and then Start Services.

Enable SSH

1. Log in to the Dell Security Management Server Virtual administration console using the delluser account.
   
   Note:

   • The default credentials for the virtual appliance are:
     • Username: delluser
     • Password: delluser
   • An administrator can change the default password within the product’s virtual appliance menu.
2. Go to Basic Configuration and then SSH Settings.
3. Verify that SSH is enabled for dellsupport.
   

Stop Services

The process to stop Dell Security Management Server Virtual services varies between versions. For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.

Create an SCP Session

Dell Security Management Server Virtual requires a third-party file transfer protocol (FTP) client to create an SCP session. There are several methods to do this, but one of the easiest methods is by using WinSCP.

WinSCP must be installed on a machine that has network access to the Dell Security Management Server Virtual VM.

1. Launch the FTP client.
2. Set up an SCP session:
   1. Set the File Protocol with SCP.
   2. Populate the Host name as the IP address of the Dell Security Management Server Virtual.
   3. Populate the User name with dellsupport.
   4. Click Advanced.
   
3. Click Advanced and then go to SCP/Shell.
   
4. Set Shell to sudo su - and then click OK.
5. Type the password for dellsupport and then click Login.
   

Back Up and Replace Files

1. Go to the folder of the files that must be backed up and then create a folder by clicking the New Folder icon.
   
2. Name the folder Temp and then drag the files to be replaced into the Temp folder.
   Note: The files to back up differ depending on the patch. Reference patch documentation for more information.
3. Upload the patch files to the server and copy the patch files to the appropriate folders.

Set File Permissions

1. Go to the file that you must modify, right-click it, and then select Properties.
   
   Note: The files to modify differ depending on the patch. For more information, reference patch documentation.
2. Record the original file Group, Owner, and the four-digit number in the Octal field.
   
3. Open the patch file's Properties.
4. Populate the four-digit number Octal (Step 2) and then update the Group and Owner if they do not match the recorded data in Step 2.
   
   Note: All the patch file permissions must match the original file permissions.

Start Services

1. Return to the Dell Security Management Server Virtual administration console.
2. The process to start Dell Security Management Server Virtual services varies between versions. For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.

v9.10 and Earlier

To apply a patch, an administrator must Enable SSH on the ddpsupport account, Stop Services, Create an SCP Session, Back Up and Replace Files, Set File Permissions, and then Start Services.

Enable SSH

1. Log in to the Dell Security Management Server Virtual administration console using the ddpuser account.
   
2. Go to Basic Configuration and then SSH Settings.
3. Verify that SSH is enabled for ddpsupport.
   

Stop Services

The process to stop Dell Security Management Server Virtual services varies between versions. For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.

Create an SCP Session

Dell Security Management Server Virtual requires a third-party file transfer protocol (FTP) client to create an SCP session. There are several methods to do this, but one of the easiest methods is by using WinSCP.

WinSCP must be installed on a machine that has network access to the Dell Security Management Server Virtual VM.

1. Launch the FTP client.
2. From the FTP client:
   1. Set the File protocol with SCP.
   2. Populate the Host name as the IP address of the Dell Security Management Server Virtual.
   3. Populate the User name with ddpsupport
   4. Click Advanced.
   
3. Click Advanced and then go to SCP/Shell.
   
4. Set Shell to sudo su - and then click OK.
5. Type the password for ddpsupport and click Login.
   

Back Up and Replace Files

1. Go to the folder of the files that must be backed up and then create a folder by clicking the New Folder icon.
   
2. Name the folder Temp and then drag the files to be replaced into the Temp folder.
   Note: The files to back up differ depending on the patch. Reference patch documentation for more information.
3. Upload the patch files to the server and copy the patch files to the appropriate folders.

Set File Permissions

1. Go to the file that you must modify, right-click it, and then select Properties.
   
   Note: The files to modify differ depending on the patch. For more information, reference patch documentation.
2. Record the original file Group, Owner, and the four-digit number in the Octal field.
   
3. Open the patch file's Properties.
4. Populate the four-digit number Octal (Step 2) and then update the Group and Owner if they do not match the recorded data in Step 2.
   
   Note: All the patch file permissions must match the original file permissions.

Start Services

1. Return to the Dell Security Management Server Virtual administration console.
2. The process to start Dell Security Management Server Virtual services varies between versions. For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.