Using an underscore when naming server hostnames and domain names in Dell Data Protection Enterprise Edition and Virtual Edition prevents connectivity

Summary: This article provides information regarding Dell Data Protection | Enterprise Edition Server not responding to server names or domains with an underscore "_."

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Virtual Edition

Dell Data Protection | Enterprise Edition cannot recognize an underscore when naming server hostnames and domain names and using them prevents connectivity.

If an underscore is used, Dell Data Protection | Enterprise Edition cannot activate new users, login to console with domain credentials or load admin roles.

Cause

Not Applicable

Resolution

Issue was resolved in v9.3 server.

Workarounds:

  • Modify internal connections to an alias that does not contain an underscore.
  • Add a UPN Suffix that does not contain an underscore.
  • Modify internal connections to use an IP address.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125918
Article Type: Solution
Last Modified: 02 May 2023
Version:  7
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