Article Number: 000126004
Each pixel is made up of a red, green, and blue subpixel. When a subpixel is fixed in an unchanging state, the visible result is a tiny black, white, or colored spot that displays on the screen. There are generally two types of subpixel defects: bright and dark subpixel defects. A subpixel defect is also seen as a dot defect.
A subpixel remains permanently lit resulting in a white, or colored dot on a black background. Bright pixels can be white, red, blue, or green and can be identified on a black background.
A subpixel remains permanently unlit resulting in a black dot on a white background. Dead pixels can be identified on any background color except on a black background.
Premium Panel Exchange is premium within the industry because it ensures that during the term of the limited hardware warranty the LCD Panel will have zero pixels stuck in the on
position — a factor that results in a bright dot on the display.
During the LCD manufacturing process, it is not uncommon for one or more subpixels to get into an unchanging state causing a bright or dead pixel. A display with 1 to 5 fixed subpixel is considered normal and within industry standards.
Dell offers a Premium Panel Exchange that ensures zero bright pixel
defects on Dell Consumer, Professional, UltraSharp, and Gaming including Alienware monitors.
Defective pixels do not necessarily impair the performance of the monitor. However,they can be distracting, especially if the pixels are in positions where viewing quality is reduced.
Unyielding commitment to quality and customer satisfaction has driven Dell to offer a Premium Panel Exchange as part of the standard limited hardware warranty. Even if one bright pixel is found, a free monitor exchange is supported during the limited hardware warranty period.
Premium Panel Exchange is available for Dell Consumer, Professional, UltraSharp, and Gaming (including Alienware) monitors that are sold with computers or as stand-alone units, with a standard 1-year or 3-year limited hardware warranty. Customers who purchase an extended warranty can benefit from this coverage during the limited hardware warranty period.
Monitors or laptop LCD panels are subject to replacement depending on criteria that are outlined in tables below (Table 1 and 2).
Dell monitor | Bright subpixel | Dark subpixel | Total subpixel |
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Flat-panel monitors with Premium Panel Exchange:
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Dell monitors (D series) |
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OLED panel monitors with Premium Panel Exchange.
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Dell C-series monitors (55 inches and larger)
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All other Dell flat-panel monitors S, SE, E and IN series monitors (including S2716DG and S2417DG) |
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Dell laptop | Bright subpixel | Dark subpixel | Total subpixel |
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Dell laptop LCD screen with standard panel (HD (1366 x 768) or below resolution) on:
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Dell laptop LCD screen with Premium Panel Exchange (HD+ (1600 x 900) and above resolution):
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Click to expand a section, and get more information.
Bright pixel is a pixel with a defect in its ability to display the correct color output. It may look like a tiny black or white spot on the screen. When the pixel remains permanently lit, it is known as a bright pixel.
No. A defective pixel remains permanently lit until the monitor is powered off.
Dell Premium Panel Exchange applies to Dell Consumer, Professional, UltraSharp, and Gaming (including Alienware) monitors with bright subpixel defects only. The Premium Panel Exchange does not cover monitors with dark or black type of dead pixels.
Dell Premium Panel Exchange applies to all Dell Consumer, Professional, UltraSharp, and Gaming (including Alienware) monitors purchased directly from Dell, and from retail stores.
spotthat is seen.
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Dell's limited hardware warranty covers the monitor against a defective unit or workmanship. If a part fails during the Limited Warranty period, contact Dell Technical Support to troubleshoot the unit. If the issue is identified as a bright subpixel after troubleshooting, Dell ships a replacement unit the next business day.
During the term of the limited hardware warranty, Dell monitors include all the benefits of Dell's 24x7 toll-free technical support and Advanced Exchange Service.
While most manufacturers only provide a 30-day zero bright subpixel guarantee, Dell Premium Panel Exchange is valid for the entire term of the limited hardware warranty of 1 year or 3 years, and extended warranty term of 4 or 5 years.
The limited hardware warranty for Dell monitors purchased independent of a computer, lasts for the period that is indicated on the packing slip, invoice, or receipt. Dell monitors purchased with a computer are covered under the limited hardware warranty of the computer.
Display issues on a Dell laptop or flat panel monitor are caused by either the LCD panel, video card (GPU), or display settings. Some of the symptoms that indicate a display or video issue are:
Learn how to troubleshoot and resolve display related issues.
More information and support for your Dell monitor, desktop, laptop, or tablet screen can be found on our Monitor Support site.
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
12 Jan 2023
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