How to Uninstall Carbonite Endpoint

Summary: Follow these step-by-step instructions to uninstall Carbonite Endpoint on either Windows or Mac.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Note:

Carbonite Endpoint may require uninstallation to:

  • Fix licensing discrepancies.
  • Troubleshoot the product.
  • Address operating system incompatibility.

This article covers the steps to uninstall the product.

Affected Products:

  • Carbonite Endpoint

Affected Operating Systems:

  • Windows
  • Mac

Click either Windows or Mac for the steps to uninstall Carbonite Endpoint.

Windows

Carbonite Endpoint can be uninstalled on Windows through the:

  • User interface (UI)
  • Command-line interface (CLI)

Click the preferred method for more information.

Note:

UI

The process differs between versions v10.2.0 and Later and v10.1.0 and Earlier. Follow the appropriate product versioning instructions for the uninstall process.

Note: For information about locating the product version, reference How to Identify the Carbonite Endpoint Version.
v10.2.0 and Later
  1. As an administrator, right-click the Windows start menu and then click Run.
    Run option
  2. In the Run UI, type appwiz.cpl and then press OK.
    Run UI
  3. In Programs and Features, double-click Carbonite Endpoint.
    Carbonite Endpoint in Programs and Features
  4. Click Yes.
    Yes button
  5. If User Account Control (UAC) is enabled, click Yes. Otherwise, no additional steps are required.
    User account control prompt
v10.1.0 and Earlier
  1. As an administrator, right-click the Windows start menu and then click Run.
    Run option
  2. In the Run UI, type appwiz.cpl and then press OK.
    Run UI
  3. In Programs and Features, double-click Carbonite Endpoint Protection.
    Carbonite Endpoint Protection in Programs and Features
  4. Click Yes.
    Yes button
  5. If User Account Control (UAC) is enabled, click Yes. Otherwise, no additional steps are required.
    User account control prompt

CLI

  1. Right-click the Windows Start menu and then click Run.
    Run option
  2. In the Run UI, type cmd and then press OK.
    Run UI
  3. In Command Prompt, type cd [DIRECTORY] and then press Enter.
    Command Prompt with the command populated
    Note:
    • [DIRECTORY] = The path where the.msi resides
    • The path shown in the example image may differ in your environment.
  4. Type msiexec /x DCProtect-[VERSION]-Carbonite.msi and then press Enter.
    Command Prompt with the command populated
    Note:
    • [VERSION] = The version in the filename of the .msi
    • The filename shown in the example image may differ in your environment.

Mac

  1. From the Apple menu, click Go and then select Utilities.
    Utilities option
  2. In the Utilities menu, double-click Terminal.
    Terminal
  3. In Terminal, type sudo/Library/Application\Support\DCProtect/uninstall.sh and then press Enter.
  4. Populate the password for an account with sudo rights and then press Enter.
    Terminal with the command populated

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Carbonite
Article Properties
Article Number: 000126104
Article Type: How To
Last Modified: 11 Jun 2025
Version:  12
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