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Article Number: 000126225

How to Grant Full Disk Access for VMware Carbon Black Cloud Endpoint

Summary: Learn how to grant Full Disk Access for VMware Carbon Black Cloud Endpoint on a computer running macOS Mojave or later by following these instructions.

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Article Content

Symptoms

Full Disk Access is required to backup all data on macOS Mojave (10.14.5) and later. This article describes how to enable Full Disk Access for VMware Carbon Black Cloud Endpoint.

Affected Products:

  • VMware Carbon Black Cloud Endpoint

Affected Operating Systems:

  • macOS Mojave (10.14.5) and Later

Cause

Not applicable

Resolution

On September 24, 2018, Apple released macOS Mojave (10.14). This operating system update includes a new security feature that is called Full Disk Access. Full Disk Access blocks third-party applications from accessing certain file paths and may prevent the VMware Carbon Black Cloud Endpoint sensor from fully protecting a device.

Full Disk Access can be granted Manually or through mobile device management (MDM) software. Click the appropriate process for more information.

  1. On the desktop menu bar, click the Apple icon and then select System Preferences.

System Preferences

  1. In the System Preferences menu, double-click Security & Privacy.

Security & Privacy

  1. On the Privacy tab, select Full Disk Access.

Full Disk Access

  1. If needed, click the padlock icon and provide credentials for a local administrator account (not an Apple ID) to allow changes.

Padlock icon

  1. Click the + (plus) button to the right of the highlighted Full Disk Access.

Plus button

  1. Under Application, select Confer and then click Open.

Open Confer

Note:
  • VMware Carbon Black Cloud Endpoint was previously known as Confer.
  • The Version may differ in your environment.
  1. Click Quit Now.

Quit Now

  1. Restart the computer.
Note: Dell and VMware do not endorse nor support any third-party MDM software. ProSupport may assist you with verifying required fields, but are unable to build, deploy, or troubleshoot payloads.

Granting an application Full Disk Access is accomplished on MDM software using a Privacy Preferences payload.

The fields to grant Full Disk Access are:

- Identifier: CbDefense
- Identifier type: Bundle ID
- Code requirement: identifier CbDefense and anchor apple generic and
certificate 1[field.1.2.840.113635.100.6.2.6] /* exists */ and
certificate leaf[field.1.2.840.113635.100.6.1.13] /* exists */ and
certificate leaf[subject.OU] = "7AGZNQ2S2T"
- App or Service: SystemPolicyAllFiles
- Access: Allow

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties

Affected Product

VMware Carbon Black

Last Published Date

05 Mar 2024

Version

11

Article Type

Solution

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