Dell.Client.SecurityFramework.Console.exe Displays an Error after Dell Endpoint Security Suite Enterprise Advanced Threat Protection Upgrade

Affected Products:

• Dell Endpoint Security Suite Pro v1.3.0
• Dell Endpoint Security Suite Enterprise v1.1.0

Dell Endpoint Security Suite Enterprise relies on a few components to manage the protection of the product.

The Dell Client Security Framework (DCSF/CSF) is the core of many Dell Data Security Products. This is a platform for various plugins to tie together to allow an administrator to control various protection products for their business or enterprise.

This platform leverages our Dell Endpoint Security Suite Enterprise Advanced Threat Protection products. Dynamic link libraries are used to point the DCSF to other products and allow Dell Data Protection to pass data back and forth.

A change between 1.1.0 of the Dell Endpoint Security Suite Enterprise product and 1.1.1 introduced a different method of passing data between the CSF and the Advanced Threat Protection applications that Dell Data Protection manages.

With the recent ability to auto-update the Dell Endpoint Security Suite Enterprise application using a switch on the Dell Security Management Server, updating the original 1.1.0's Advanced Threat Protection components may cause an issue where the plugins that connect the ATP application to the Dell CSF may be of the wrong version, causing an error:

Figure 1: (English Only) Dell.Client.SecurityFramework.Console has stopped working

To resolve this, you must update the Dell CSF to 1.1.1 or later, and install the separate Advanced Threat Protection CSF Plugins included with this version. This can be obtained through support or your personal download account that you received using email when purchasing Dell Endpoint Security Suite Enterprise.

The installer that is typically correlated to the CSF is the EMAgent installer. 8.9.1 may exhibit this issue. 8.10.0 or newer no longer exhibits this if you have the 1371 version or newer of the Advanced Threat Protection CSF Plugins.

This issue presents in logs with this failure in the Microsoft Event Viewer Application logs:

Application: Dell.SecurityFramework.Console.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeLoadException
Stack:
    at Dell.Client.Console.Plugin.AdvancedTpPlugin.Dispose(Boolean)
    at System.ComponentModel.Component.Finalize()

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