Dell Active Pen PN556W and PN557W Have Intermittent Writing Issues
Summary: The following article contains information about writing issues with the PN556W and PN557W Dell Active Pen.
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Symptoms
Dell Active Pen Intermittent Writing
The Dell Active Pen PN556W or PN557W may write intermittently even though the AAAA battery is NOT flat and the tip is NOT damaged.
Cause
The coin-cell batteries are loose.
Resolution
Tighten The Battery Top Cap
This intermittent writing can occur if the coin-cell battery holder is loose:
To fix the issue, ensure that the coin-cell battery holder is tightened firmly into the top cap.
Note: The PN556W and PN557W pens use two 319 coin-cell batteries.
Affected Products
Dell Active Pen - PN557W, Dell Active Pen - PN556WArticle Properties
Article Number: 000129456
Article Type: Solution
Last Modified: 29 Jul 2025
Version: 5
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