Log File Directories for Dell Encryption Enterprise and Dell Data Security Servers

Summary: Location of log files commonly used for Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) maintenance and troubleshooting, ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Credant Mobile Guardian
  • Dell Data Protection | Personal Edition
  • Dell Encryption Personal
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Server Edition
  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition Server
  • Dell Security Management Server
  • Dell Data Protection | Virtual Edition
  • Dell Security Management Server Virtual

Affected Operating Systems:

  • Windows
  • Linux

Table of Contents

Cause

Not Applicable

Resolution

Click Dell Encryption, Dell Security Management Server, or Dell Security Management Server Virtual for a list of log locations.

Dell Encryption

Click the version for the list of log locations.

Windows 10, Windows 8 / 8.1, Windows 7

%ProgramData%\Dell\Dell Data Protection\Encryption

Windows 8 / 8.1, Windows 7

%ProgramData%\Dell\Dell Data Protection\Encryption

Windows XP

%ALLUSERSPROFILE%\Application Data\Dell\Dell Data Protection\Encryption

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Dell Security Management Server

Click the version for the list of log locations.

Windows Server 2019 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2016 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2012 R2 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2016 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2012 R2 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2016 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2012 R2 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2008 R2 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2016 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2012 R2 Standard, Datacenter

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2008 R2 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2008 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2012 R2 Standard

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2008 R2 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2008 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2008 R2 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2008 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ProgramData%\Dell\GateKeeper

Windows Server 2003 R2 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ALLUSERSPROFILE%\Application Data\Dell\GateKeeper

Windows Server 2003 Standard, Enterprise

C:\Program Files\Dell\Enterprise Edition\[Service Name]\Logs
%ALLUSERSPROFILE%\Application Data\Dell\GateKeeper

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Dell Security Management Server Virtual

Click the version for the list of log locations.

/opt/dell/server/[Service Name]/logs
/home/delluser/.wine/drive_c/opt/dell/proxy/GKConsole/logs

/opt/dell/server/[Service Name]/logs/
/home/ddpuser/.wine/drive_c/opt/dell/proxy/GKConsole/logs

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To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129642
Article Type: Solution
Last Modified: 04 Apr 2024
Version:  10
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