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Dell USB Type-C/Thunderbolt Docks: Checking the current firmware version on your wired dock

Summary: The following article is a guide on how to check the current firmware version on a Dell wired USB Type-C/Thunderbolt dock.

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Article Content


Symptoms


 

Why would I need to know the firmware on a wired USB Type-C/Thunderbolt dock?

 

There are several reasons why you would want to know the particular firmware version on a particular device such as a wired dock. These range from:

  • Confirming the device is running on the latest and best instruction sets possible.
  • Troubleshooting an issue with the device.
  • Making sure you do not try to install an older version of the firmware on a computer, than is already installed.

Firmware is data that is stored on a device's read-only memory (ROM) that consists of programs that are written by developers to make devices work. Without firmware, most of the devices we use daily would not be able to work. Firmware is the software responsible for allowing our hardware devices to communicate with each other and do what they are supposed to do. Many of the devices that we use today require that sometimes the manufacturer makes improvements to the programs that run the device (firmware). These improvements are released as firmware updates.


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Cause

Not Applicable.

Resolution

 

How to check the firmware on a wired USB Type-C/Thunderbolt dock

 

Connect the wired dock to a compatible laptop and follow the steps below:

  1. Open a browser and go to the Dell Support site were we download the latest firmware update for the wired dock:

    1. Go to Browse all products > Electronics and Accessories > PC and Tablet Accessories.

    2. Select your dock from the list.

    3. Select Drivers and Downloads from the menu down the left side of the page.

    4. Ensure that the correct Operating System is set to match that on the laptop.

    5. Click the Category drop-down box and select Docks/Stands.

    6. Select Dell Wired Dock/Docking Monitor Stand (DS1000) firmware update utility from the list and follow the on-screen instructions to download it to your C:/> drive.

  2. Open an elevated Command Prompt.

    1. Click the Windows Start icon on your desktop and type Command Prompt.

    2. Right click on the Command Prompt icon that appears and select Run as Administrator from the menu.

  3. Take it back to a C:\ prompt by running the following command:

    C:\>Windows\system32>CD\

  4. Run the following command:

    C:\>delldockingstationfwUp_1.0.4_IE_03222018 /componentsvers

    Where 1.0.4_IE_0322018 is the current version of the downloaded firmware update

  5. A message pops up with the installed firmware. This example is for the WD15 dock and the message lists the following firmware:

     

    • Wired Dock EC ... 01.00.00.10

    • Wired Dock USB PD ... 01.01.08

    • Cable USB PD ... 00.03.12

    • Multi Stream Transport (MST) Hub #1 ... 03.10.00.02

     

 
Note: The .txt file is located in the same directory regardless of model of wired dock.
 


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Article Properties


Affected Product

Latitude, Dell Dock WD15, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC

Last Published Date

04 Feb 2022

Version

4

Article Type

Solution