Windows 10 upgrade walkthrough

Summary: A step-by-step guide for upgrading your Dell computer or tablet to Windows 10, including information about Dell drivers and common issues.

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Symptoms

Cause

See if your computer is tested for Windows 10 upgrade

The following page lists Dell computers that can support an upgrade to Windows 10. If your computer model is listed, Dell has confirmed that your Windows 7 or Windows 8.1 drivers will work with Windows 10. If a driver does not work correctly, Windows Update installs an updated driver during the upgrade process.

See Dell computers tested for Windows 10 October 2020 Update and previous versions of Windows 10. Select "Dell computers tested for update to Windows 10 November Update (Build 1511) and upgrade to Windows 10 (Build 1507)" for computers included in the original upgrade program.


View general issues with Windows 10 upgrade

Dell has identified several general issues that may affect various computers when upgrading to Windows 10. Be sure to view these issues before upgrading, as they may cause problems with your computer or affect features that you may use.

Click here to view the Windows 10 General Issues page.


Check printer support

Dell has tested many of its printers for Windows 10 support. Check this page to determine if your printer is supported and whether you need to upgrade your printer software or drivers.

Click here to view the Windows 10 Printer Support page.


Back up critical files

Although upgrading to a new operating system is usually simple, always back up your documents and critical files before starting a major procedure on your computer.

Refer to article How to Backup and Restore Files for Windows 7 or Windows 8.1 for more information.

Create recovery discs for your current version of Windows

Once a computer is upgraded to Windows 10, there is a 30-day option to roll back to the previous version of Windows. However, Dell recommends that you create recovery media of your current version of Windows, in case you need to reinstall Windows later. See below for information about how to create recovery discs for your operating system:

DataSafe Local

Dell Backup and Recovery

If you do not have DataSafe Local or Dell Backup and Recovery on your computer, visit the Media Backup page to download an image.


Update BIOS and drivers

Dell strongly recommends that you update the BIOS and drivers for your operating system before starting an upgrade to Windows 10. The Windows upgrade process migrates current drivers for your computer rather than installing new "in-box" drivers. You should have the latest drivers on your computer for this migration.

To get started with updating your BIOS and drivers, visit the Dell Drivers and Downloads website for your computer. Be sure to have your computer Service Tag available to get the drivers that are right for your computer.


Resolution

Upgrade to Windows 10

To purchase and begin the upgrade to Windows 10, refer to the Microsoft's Windows 10 Upgrade Website.For more information about the Windows 10 upgrade process, refer to the Microsoft Upgrade to Windows 10: FAQ.


Update your computer with Windows 10 drivers after the upgrade

Once your computer finishes the upgrade to Windows 10, check the Dell drivers website for updated drivers that may not have made it into Windows Update. Install all drivers under Windows 10 that are appropriate for your computer.

To get started with updating your drivers, visit the Dell Drivers and Downloads website for your computer. Be sure to have your computer Service Tag available to get the drivers that are right for your computer.


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Last Published Date

01 May 2021

Version

6

Article Type

Solution

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