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Dell Chromebook 5190 and 5190 2-in-1 No Power

Summary: Steps to resolve issue with Dell Chromebook not booting or powering on with the battery depleted and with the AC adapter connected.

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Article Content


Symptoms


The Dell Chromebook 5190 and 5190 2-in-1 system does not power on immediately after connecting the AC adapter to the system. Follow the guidelines provided in this article to troubleshoot and resolve this issue.


Chromebook 5190 or 5190 2-in-1 no power

You may encounter a situation where a Chromebook 5190 or 5190 2-in-1 system will not power on immediately after connecting the AC power adapter.

It is normal behavior for a Chromebook 5190 or 5190 2-in-1 system battery to discharge to below 0% battery charge. It is recommended that the system remain plugged into AC power for 30 minutes or more to charge the battery in this situation.

When AC power is connected to the system, the power LED will have a solid amber indication.

If the system continues to not power on or boot up after 30 minutes of charge time, please follow the steps within the below flowchart to determine the next steps to take.

You can use the following flowchart to help troubleshoot the No Power issue on the Chromebook 5190 or 5190 2-in-1 (Figure A):

SLN312616_en_US__1Chromebook 5190 No Power flowchart
Figure A: Flowchart to use as a guide for troubleshooting No Power on Chromebook 5190 or 5190 2-in-1

The following table shows the Power LED behavior for the Chromebook 5190 / 5190 2-in-1 to aid in troubleshooting No Power issues (S0 = working state; S5 = shutdown or off state; S0iX = system in sleep state) (Table 1):

Charging / Power State LED behavior
Charging (S0/S0iX/S5)  Solid Amber
Full Charged (S0/S0iX/S5) Solid White
Discharging in S0 Solid White
Discharging in S0iX Blinking White
Discharging in S5 Off
Battery Error Blinking Amber

Table 1: Chromebook 5190 / 5190 2-in-1 Power LED behavior

Solution

SLN312616_en_US__2icon NOTE: This process takes about 5 minutes to complete once the system is deprovisioned.

To perform a Read Only (RO) Firmware Update on your Chromebook 5190 or 5190 2-in-1, follow the steps below.

Before you begin, verify that the Chromebook 5190 or 5190 2-in-1 is Deprovisioned by following the guidelines provided in the following Dell Knowledgebase Article: How to Verify a Chromebook Has Been Deprovisioned.

The following steps will update the Read Only (RO) Firmware and resolve the No Power issues on the Chromebook 5190 or 5190 2-in-1:

SLN312616_en_US__2icon NOTE: For security reasons, the Read Only (RO) Firmware Update cannot be pushed through normal Google update processes. To proceed with the installation, please scan the barcodes OR type the script. If you have a Bar Code Scanner, bar codes are provided for each command to make deployment easier.
  1. Log into the Chromebook and run auto updater (you can run Google auto update following the steps outlined in the following Dell Knowledgebase article: How to check the Dell Chromebook 11 3120 for software updates).

     
    SLN312616_en_US__2icon Note: Update to the lastest version of Chrome OS or at least a minimum of R75.

     

  2. Transition to Developer Mode (Hold the ESC key + Refresh key + Power Button, release all three keys and wait for the Recovery screen to appear (Figure 1). After the Recovery screen appears, press Ctrl + D ) and hit Enter (Figure 2):

    SLN312616_en_US__2icon NOTE: If there is an error message stating that Developer Mode is blocked then the system is likely not de-provisioned. Please deprovision the system and start over. Reference the following Google support article for instructions on how to deprovision your system: Repurpose or retire Chrome devices: Deprovision or disable a device SLN312616_en_US__6iC_External_Link_BD_v1.
    SLN312616_en_US__7Chromebook Transition Developer Mode
    Figure 1: Chromebook transition to Developer Mode

    SLN312616_en_US__8Chromebook_Shim_RMA_ASM_05
    Figure 2: Chromebook OS Verificiation

     

  3. Power off the Chromebook. Remove the back cover and disconnect the battery from the Motherboard. Put back cover back on the system, leaving the battery disconnected.

  4. Plug in AC power and boot the Chromebook up by pressing the power button.

     
    SLN312616_en_US__2icon NOTE: If the Chromebook does not turn back on initially, then the AC power cord will need to be removed and reinserted into the system AC power port.

     

  5. System will reboot to this screen (Figure 3) and 2 beeps will occur around 25 seconds.
    SLN312616_en_US__10ChromeOS_Verification_Screen
    Figure 3: Chromebook OS Verification is OFF

  6. System will start to run the mode transfer to Developer Mode. It takes around 5 mins (Figure 4 and 5).
    SLN312616_en_US__11ChromeOS_Developer_Mode
    Figure 4: Chrome OS Developer Mode

    SLN312616_en_US__12ChromeOS_Developer_Mode_02
    Figure 5: Chrome OS Developer Mode

  7. System will reboot to the Following screen (Figure 6):
    SLN312616_en_US__10ChromeOS_Verification_Screen
    Figure 6: Chromebook OS Verification is OFF

  8. Wait for 2 beeps and it should auto reboot to the Welcome lets go screen within 25 seconds. (Figure 7)
    SLN312616_en_US__14Chromebook Developer Mode Login
    Figure 7: Chrome OS Welcome Screen

  9. Press the Ctrl + Alt + -> keys at the Welcome lets go screen (Figure 7) to access the CROSH command line (Figure 8:):
    SLN312616_en_US__15Chromebook access CROSH command line
    Figure 8: Access the CROSH command line

  10. Log-in with root. There is no password needed (Figure 9):
    SLN312616_en_US__16Chromebook CROSH root login

    SLN312616_en_US__1765E59D18
    Figure 9: Log in with root

  11. When the localhost ~ # prompt appears, scan or type flashrom –p host ––wp–disable (ensure you get a successful message, as shown in the command line below with SUCCESS) appearing. If you do not get the SUCCESS, then re-enter the flashrom –p ec ––wp–disable again), then press Enter (Figure 10):
    SLN312616_en_US__18Chrombook flashrom host disable command
    Figure 10: Scan or type flashrom –p host ––wp–disable at the localhost ~ # prompt and press Enter

  12. Scan or type flashrom –p ec ––wp–disable and press Enter (ensure you get a successful message) (Figure 11):
    SLN312616_en_US__19Chromebook flashrom ec disable command
    Figure 11: Scan or type flashrom –p ec ––wp–disable and press Enter

  13. Scan or type halt then press Enter (Figure 12):
    SLN312616_en_US__20Chromebook flashrom halt command
    Figure 12: Scan or type halt then press Enter

  14. Wait for the Chromebook to power off.

  15. Remove AC power, reconnect the battery and put the back cover back on including screws.

  16. Power the system on and it will go to the Chrome OS Verification screen (Figure 13). Then back to the Welcome lets go screen (Figure 14).
    SLN312616_en_US__10ChromeOS_Verification_Screen
    Figure 13:Chromebook OS Verification is OFF

    SLN312616_en_US__14Chromebook Developer Mode Login
    Figure 14: Chrome OS Welcome Screen

  17. Press the Ctrl + Alt + -> keys at the Welcome lets go screen (Figure 14) to access the CROSH command line (Figure 15):
    SLN312616_en_US__15Chromebook access CROSH command line
    Figure 15: Access the CROSH command line

  18. Log-in with root. There is no password needed (Figure 16):
    SLN312616_en_US__16Chromebook CROSH root login

    SLN312616_en_US__1765E59D18
    Figure 16: Log in with root

  19. Scan or type chromeos–firmwareupdate –m recovery and press Enter (Figure 17):
    SLN312616_en_US__26Chromebook flashrom recovery command
    Figure 17: Scan or type chromeos–firmwareupdate –m recovery and press Enter

  20. Scan or type flashrom –p host ––wp–enable and press Enter (Figure 18):
    SLN312616_en_US__27Chromebook flashrom host enable command
    Figure 18: Scan or type flashrom –p host ––wp–enable and press Enter

  21. Scan or type flashrom –p ec ––wp–enable then press Enter (Figure 19):
    SLN312616_en_US__28Chromebook flashrom ec enable command
    Figure 19: Scan or type flashrom –p ec ––wp–enable then press Enter

  22. Scan or type halt then press Enter (Figure 20):
    SLN312616_en_US__20Chromebook flashrom halt command
    Figure 20: Scan or type halt then press Enter

  23. Wait for the Chromebook to power off.

  24. Power the Chromebook back on and re-enable the Operating System (OS) verification (Press space bar then Enter) (Figure 21):
    SLN312616_en_US__30Chromebook enable OS verification
    Figure 21: Press space bar then Enter to re-enable OS verification

  25. The Chromebook can now be provisioned and deployed for normal use.

To check the Read Only (RO) Firmware revision, end users will need to log into the Chromebook and open a browser and type chrome://system. Scroll down until you see BIOS info and click on Expand. The Read Only (RO) Firmware versions will be listed under ro_bios_version (Figure 22):

SLN312616_en_US__31Check Chromebook RO Firmware
Figure 22: Check for the most current version of the Read Only (RO) Firmware

If you are still experiencing no power issues on the Chromebook 5190 or 5190 2-in-1 after performing the steps above, please contact Dell Technical Support using the following link: Contact Technical Support.


Article Properties


Affected Product

Chromebook, Chromebook 11, Chromebook 3120, Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190, Chromebook 13 3380, Chromebook 7310, Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181 2-in-1

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution