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Quickbooks display issues on high resolution displays

Summary: Resolving QuickBooks display issues on high resolution monitors.

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Article Content


Resolution


Reference the information provided in this article to troubleshoot and resolve display issues with Quickbooks when using high-resolution displays.


QuickBooks display issues

You may experience an issue with Intuit QuickBooks on systems with high-resolution graphic displays (1920 x 1200 screen resolution and higher, to include 4k and 5k displays).

Symptoms may include any of the following:

  • A transaction form does not fit on the screen.
  • The sizing icons at the top right of a window do not appear.
  • A field overwrites and hides its label.
  • Missing buttons.
  • Screen is distorted when you maximize or minimize it.
  • The fonts are too big.

QuickBooks is designed and coded for the Default Windows dot per inch (DPI) value of Smaller-100% (96 DPI). Many systems with high resolution displays now ship with DPI settings of 125% to 150%.


Solution

Intuit has listed two manners of resolving this issue.

  • Set the Windows DPI to Smaller 100% (96 DPI)
SLN297931_en_US__1icon NOTE: Reducing the DPI setting will make text in Windows smaller as the DPI is lowered.
  • Change the properties of QuickBooks
    1. Right click on the icon for QuickBooks.
    2. Left click on Properties.
    3. Left click on the Compatibility tab.
    4. Check the box next to Disable display scaling or Disable Fullscreen Optimizations on high DPI settings.
    5. Click OK.
    6. Open QuickBooks and check to see if the windows are visible.
SLN297931_en_US__1icon NOTE: If you continue to have issues with your QuickBooks installation, please refer to QuickBooks technical support SLN297931_en_US__3iC_External_Link_BD_v1.

REFERENCE:

QuickBooks Help - QuickBooks Desktop display issuesSLN297931_en_US__3iC_External_Link_BD_v1

Article Properties


Last Published Date

21 Feb 2021

Version

3

Article Type

Solution