Reference the information provided in this article to troubleshoot and resolve display issues with Quickbooks when using high-resolution displays.
QuickBooks display issues
You may experience an issue with Intuit QuickBooks on systems with high-resolution graphic displays (1920 x 1200 screen resolution and higher, to include 4k and 5k displays).
Symptoms may include any of the following:
- A transaction form does not fit on the screen.
- The sizing icons at the top right of a window do not appear.
- A field overwrites and hides its label.
- Missing buttons.
- Screen is distorted when you maximize or minimize it.
- The fonts are too big.
QuickBooks is designed and coded for the Default Windows dot per inch (DPI) value of Smaller-100% (96 DPI). Many systems with high resolution displays now ship with DPI settings of 125% to 150%.
Intuit has listed two manners of resolving this issue.
- Set the Windows DPI to Smaller 100% (96 DPI)
Reducing the DPI setting will make text in Windows smaller as the DPI is lowered.
- Change the properties of QuickBooks
- Right click on the icon for QuickBooks.
- Left click on Properties.
- Left click on the Compatibility tab.
- Check the box next to Disable display scaling or Disable Fullscreen Optimizations on high DPI settings.
- Click OK.
- Open QuickBooks and check to see if the windows are visible.
If you continue to have issues with your QuickBooks installation, please refer to QuickBooks technical support
QuickBooks Help - QuickBooks Desktop display issues