Article Number: 000132553
There have been reports that a wired Microphone/Headset does not work when plugged into the 3.5 mm audio connector on a Dell laptop.
After plugging the microphone into your computer, it does not work or respond. This may be due to the Waves MaxxAudio application. There is a setting in MaxxAudio that sets a default of not opening a dialog box. A box that should appear whenever an audio device is connected to the laptop. Sometimes the services essential for Waves to run become disabled.
You can quickly test if this is so, by running through the checks that are listed below:
Open the Waves MaxxAudio application from the Start Menu on your laptop.
Go to the Playback screen.
(Figure 1: Waves MaxxAudio Playback Screen)
Click the Advanced option.
If the checkbox next to Show pop-up dialog when device is connected has been checked, then this is not the cause of your issue. If it is not checked, enable the option and test your audio device again.
(Figure 2: Show pop-up dialog when device is connected Option)
When the device is connected, ensure you select headset instead of headphones.
If this did not resolve your problem, you can continue and set the status of the Waves services on your laptop:
Open the Task Manager utility. Type
taskmgr.exe in a run box or right click on the taskbar and select Task Manager from the list provided.
Go to the Startup tab and ensure that the Waves MaxxAudio Service Application and Realtek HD Audio Manager are enabled. (Right-click the application entry and select Enabled if it shows some other status.)
(Figure 3: Startup applications status in Task Manager)
Open the MSCONFIG utility. Click the Start Menu icon and type
MSCONFIG and select the System Configuration utility from the list that is generated.
Go to the Services tab and tick the check box next to Hide all Microsoft services. Ensure that the Realtek Audio Service and Waves Audio Services are set as enabled.
(Figure 4: Services in System Configuration)
Open the Computer Management service. Type
services in a run box or right click on the Start Menu icon and select Computer Management from the list provided.
On the left-hand side menu, select Services and Applications and then click Services.
In the right-hand pane, set the Realtek Audio Services and Waves Audio Services to Automatic Startup and confirm that both services are running.
(Figure 5: Services in Computer Management)
If you are still having issues with voice or sound recording, see the Dell knowledge base article: How to Troubleshoot Audio or Sound Recording Issues.
G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Mobile Workstations
28 Oct 2022