Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Article Number: 000123261

Audio does not switch when headphones connected to the audio jack on Dell computers with Realtek audio

Summary: The audio does not switch to the headphones when they are connected to a Dell computer when using the Realtek High Definition audio driver.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

The computer audio may not switch automatically to headphones when connected and continues to play through the computer speakers. The Realtek High Definition audio driver may have issues with the Headphones.

Note: Headphone and headsets are different devices. Headphones are simple stereo devices while headsets are headphones that include microphones.

Cause

Realtek Audio Driver does not enable the headphone jack.

Resolution

The resolution is to update the Realtek Audio Driver to version 6.0.8940.1 or later. The headphone jack is enabled in the updated driver. The Waves Maxx application is optional if only headphones are needed. Individuals using headsets must use the Waves Maxx or Dell Optimizer applications to enable headset microphones and work properly.

NOTE: To learn more about downloading and installing the latest Dell driver on a Dell computer, see the Dell knowledge base article How to Download and Install Dell Drivers.
  1. Browse to https://www.dell.com/support/drivers.
  2. Identify your Dell computer.
    1. Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
    2. Enter the Service Tag of the laptop and click Search.
    3. Or, click Browse all products and select your Dell computer from the catalog.
  3. Select the Operating System that is installed on the Dell computer.
  4. Under Category, select Audio.
  5. Locate the latest audio driver.
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

For additional troubleshooting assistance, reference the following Dell Knowledgebase article: How to Troubleshoot Audio or Sound Recording Issues.

Additional Information

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Article Properties

Affected Product
Inspiron 5390, Inspiron 7390 2-in-1, Inspiron 3480, Inspiron 3482, Inspiron 3493, Inspiron 14 5485 2-in-1, Inspiron 14 5485, Inspiron 5493, Inspiron 3580, Inspiron 3582, Inspiron 3583, Inspiron 3585, Inspiron 3593, Inspiron 15 5583, Inspiron 15 5584 , Inspiron 15 5585, Inspiron 5593, Inspiron 7590 2-in-1, Inspiron 7590, Inspiron 7591, Inspiron 3780, Inspiron 3782, Inspiron 3785, Inspiron 3793, Inspiron 3280 AIO, Inspiron 3480 AIO, Latitude 7200 2-in-1, Latitude 3300, Latitude 3301, Latitude 5300 2-in-1, Latitude 5300, Latitude 7300, Latitude 3400, Latitude 5401, Latitude 7400 2-in-1, Latitude 7400, Latitude 3500, Latitude 5501, OptiPlex 3070 Tower, OptiPlex 3070 Micro, OptiPlex 3070 Small Form Factor, OptiPlex 5070 Tower, OptiPlex 5070 Micro, OptiPlex 5070 Small Form Factor, OptiPlex 5270 All-In-One, OptiPlex 7070 Tower, OptiPlex 7070 Micro, OptiPlex 7070 Small Form Factor, OptiPlex 7450 All-In-One, OptiPlex 7470 All-In-One, OptiPlex 7770 All-In-One, Precision 3541, Precision 5540, Precision 3431, Vostro 5390, Vostro 3480, Vostro 3491, Vostro 3580, Vostro 3582, Vostro 3583, Vostro 3590, Vostro 3591, XPS 13 7390 2-in-1, XPS 15 7590 ...
Last Published Date

12 Oct 2023

Version

13

Article Type

Solution

Back to Top