PowerEdge: Error de detención 124 de Windows causado por un error irrecuperable del bus PCI

Summary: En este artículo, se proporciona información sobre el 0x124 WHEA_UNCORRECTABLE_ERROR de errores de detención de Windows, causados por un error irrecuperable del bus PCI.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Se produce un error de detención WHEA_UNCORRECTABLE_ERROR (124) en un servidor Windows después de que se produce un error irrecuperable en el bus PCI de un servidor PowerEdge.

El registro de eventos del sistema muestra lo siguiente:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 4/01/2014 9:00:12 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: computername.domainname.local
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000005, 0xfffffa800d0ce028, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031614-31356-01

El registro de hardware del servidor PowerEdge tiene entradas similares a las siguientes, lo que indica un error irrecuperable en el bus PCI.

Sun Mar 16 03:28:02 2014 A bus fatal error was detected on a component at bus 0 device 2 function 0. 0x030002421A2553B1000413186FAA1000h
Sun Mar 16 03:28:02 2014 A bus fatal error was detected on a component at slot 5. 0x020002421A2553B1000413186FAA0085h
  El archivo de volcado resultante contiene información similar a la siguiente: 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000005, Generic Error
Arg2: fffffa800d0ce028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT_SERVER
CURRENT_IRQL:  0
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME:  GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS
BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS

Cause

Este problema se debe a un problema de hardware. 
Stop error 0x124 (WHEA_UNCORRECTABLE_ERROR)

Resolution

  1. Determine el componente de hardware responsable del error irrecuperable del bus de PCI. Retire y vuelva a insertar el dispositivo y el monitor.
  2. Realice diagnósticos en el componente de hardware responsable del error irrecuperable del bus PCI y reemplácelo si está defectuoso.
  3. Quite cualquier otro dispositivo PCI instalado en otras ranuras. Arranque el servidor y monitoree.
  4. Vuelva a colocar los procesadores, arranque el servidor y monitoree.
  5. Realice diagnósticos en la placa base y los procesadores.
  6. Reemplace todo lo que se encuentre defectuoso.

Affected Products

Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows 2012 Server, Microsoft Windows 2012 Server R2

Products

PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450 , PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640 ...
Article Properties
Article Number: 000137619
Article Type: Solution
Last Modified: 10 Dec 2024
Version:  8
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.