PowerEdge: Windows stoppfel 124 orsakat av PCI-buss allvarligt fel

Summary: Den här artikeln innehåller information om Windows stoppfel 0x124 WHEA_UNCORRECTABLE_ERROR, som orsakas av ett allvarligt fel på PCI-bussen.

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Symptoms

Ett stoppfel WHEA_UNCORRECTABLE_ERROR (124) uppstår på en Windows-server efter att ett allvarligt fel har inträffat på PCI-bussen på en PowerEdge-server.

I systemhändelseloggen visas:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 4/01/2014 9:00:12 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: computername.domainname.local
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000005, 0xfffffa800d0ce028, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031614-31356-01

Maskinvaruloggen för PowerEdge-servern har poster som liknar följande, vilket indikerar ett allvarligt fel på PCI-bussen.

Sun Mar 16 03:28:02 2014 A bus fatal error was detected on a component at bus 0 device 2 function 0. 0x030002421A2553B1000413186FAA1000h
Sun Mar 16 03:28:02 2014 A bus fatal error was detected on a component at slot 5. 0x020002421A2553B1000413186FAA0085h
  Den resulterande dumpfilen innehåller information som liknar följande: 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000005, Generic Error
Arg2: fffffa800d0ce028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT_SERVER
CURRENT_IRQL:  0
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME:  GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS
BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS

Cause

Ett maskinvaruproblem orsakar det här problemet. 
Stop error 0x124 (WHEA_UNCORRECTABLE_ERROR)

Resolution

  1. Ta reda på vilken maskinvarukomponent som är ansvarig för det allvarliga felet i PCI-bussen. Sätt tillbaka enheten och skärmen.
  2. Utför diagnostik på hårdvarukomponenten som är ansvarig för PCI-bussens allvarliga fel och byt ut den om den är defekt.
  3. Ta bort alla andra PCI-enheter som är installerade i andra kortplatser. Starta servern och övervaka den.
  4. Sätt tillbaka processorerna, starta servern och övervaka den.
  5. Diagnostisera moderkortet och processorerna.
  6. Byt ut allt som visar sig vara defekt.

Affected Products

Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows 2012 Server, Microsoft Windows 2012 Server R2

Products

PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450 , PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640 ...
Article Properties
Article Number: 000137619
Article Type: Solution
Last Modified: 10 Dec 2024
Version:  8
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