PowerEdge: PCI 버스 치명적인 오류로 인한 Windows 중지 오류 124

Summary: 이 문서에서는 PCI 버스 치명적인 오류로 인한 Windows 중지 오류 0x124 WHEA_UNCORRECTABLE_ERROR 대한 정보를 제공합니다.

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Symptoms

PowerEdge 서버의 PCI 버스에서 치명적인 오류가 발생한 후 Windows 서버에서 중지 오류 WHEA_UNCORRECTABLE_ERROR(124)가 발생합니다.

시스템 이벤트 로그에는 다음이 표시됩니다.

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 4/01/2014 9:00:12 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: computername.domainname.local
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000005, 0xfffffa800d0ce028, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031614-31356-01

PowerEdge 서버의 하드웨어 로그에는 PCI 버스의 치명적 오류를 나타내는 다음과 유사한 항목이 있습니다.

Sun Mar 16 03:28:02 2014 A bus fatal error was detected on a component at bus 0 device 2 function 0. 0x030002421A2553B1000413186FAA1000h
Sun Mar 16 03:28:02 2014 A bus fatal error was detected on a component at slot 5. 0x020002421A2553B1000413186FAA0085h
  결과 덤프 파일에는 다음과 유사한 정보가 포함됩니다. 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000005, Generic Error
Arg2: fffffa800d0ce028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT_SERVER
CURRENT_IRQL:  0
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME:  GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS
BUCKET_ID:  X64_0x124_GenuineIntel_PCIEXPRESS

Cause

하드웨어 문제로 인해 이 문제가 발생합니다. 
Stop error 0x124 (WHEA_UNCORRECTABLE_ERROR)

Resolution

  1. PCI 버스 치명적 오류의 원인이 되는 하드웨어 구성 요소를 확인합니다. 해당 디바이스와 모니터를 다시 장착합니다.
  2. PCI 버스 치명적 오류의 원인이 되는 하드웨어 구성 요소에 대해 진단을 수행하고 결함이 있는 경우 교체합니다.
  3. 다른 슬롯에 설치된 다른 PCI 디바이스를 분리합니다. 서버를 부팅하고 모니터링합니다.
  4. 프로세서를 다시 장착하고 서버를 부팅한 다음 모니터링합니다.
  5. 마더보드 및 프로세서에 대한 진단을 수행합니다.
  6. 결함이 발견된 모든 것을 교체하십시오.

Affected Products

Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows 2012 Server, Microsoft Windows 2012 Server R2

Products

PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450 , PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640 ...
Article Properties
Article Number: 000137619
Article Type: Solution
Last Modified: 10 Dec 2024
Version:  8
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