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How to Configure Windows Hello in Windows 10 for Biometric Scanners

Summary: Learn how to configure Windows Hello on a Dell PC with a fingerprint reader

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This article describes the configuration of Windows Hello for biometric login in Windows 10

Driver Installation for Fingerprint Reader in Windows 10

Dell systems that shipped with a fingerprint reader as part of their build may require a firmware/driver update in order to utilize the biometric device in Windows 10.

Systems running Windows 10 are not limited to using the Dell Data Protection- Security Tools in order to utilize the biometric device. The User may choose to use the native Microsoft software solution known as "Windows Hello" to access the Fingerprint device.

SLN303175_en_US__1icon NOTE: Dell Data Protection Security Tools and Windows Hello cannot be configured for Biometrics simultaneously. Only one or the other may be configured. If fingerprints are enrolled in Dell Data Protection Security Tools and Windows Hello, Biometrics login will fail. Once fingerprints are removed from Dell Data Protection Security Tools or Windows Hello, login should work normally.
SLN303175_en_US__1icon NOTE: To configure and enroll fingerprints, the system must have access to the TPM.  Enabling and configuring the TPM is covered in system-specific documentation. To configure Windows Hello, the system must meet hardware and software requirements. Windows Hello supported systems can be found here.

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Example of successful fingerprint reader setup

How to Setup Windows 10 Fingerprint reader

  1. Locate drivers for the applicable system type from the Dell Drivers & downloads
    SLN303175_en_US__1icon Note: Ensure the driver matches the system it will be applied to. Drivers are created to work with specific hardware interfaces. Installing the incorrect driver may cause issues for the user.
    SLN303175_en_US__1icon Note: Driver and firmware for the fingerprint reader set up will be located under the Security drop down on the website. Download both the driver and the firmware.

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  • Locate the downloaded drivers and select Install for the ControlVault driver.
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  • Select Next.
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  • A window will populate with options to Modify, Repair, or Remove. Select the option to Remove the software from the system. Select Next.
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  • In selecting the Remove option, the system will prompt with a screen that ensures the driver will need to be removed. Select Remove.
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  • Once the wizard has removed the driver, a screen will populate to verify it is no longer installed. Select Finish.
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  • Close the window that shows the installer succesfully preformed the removal of the driver.
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  • Locate the downloaded driver again. Double click to launch the installer. The window will prompt for language selection.
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  • The system will prompt to install the components of the ControlVault Host Components Installer. Select Next.
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  • The system will then prompt for the type of installation needed. Select Complete.
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  • Select Install.
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  • The installer will then begin to install the package. This may take several moments.
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  • Upon completion, a window will be displayed stating the installation was a success. Select Finish.
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  • Close the Update Package window.
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  • Select the ControlVault Firmware installed from the Dell website. Double click the firmware. An installer window will appear informing of the version of the firmware to be installed on the system. Select Continue.
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  • A location will be selected to unzip the files for the firmware. Select OK.
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  • If there is not already a folder for the firmware, the system will prompt for one to be created. Select Yes.
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  • Successful completion will prompt a notification. Select Ok.
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  • The system will open the folder where the files were successfully moved to. Select the folder labled "firmware" to open its contents.
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  • Navigate through the contents until the item "ushupgrade" is displayed with the Broadcom logo. Double click the file.
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  • A window will appear with information on the Firmware update. Once this process is started, do not interrupt the installation. Select Start.
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  • The ControlVault firmware will undergo the installation process. This may take several minutes to complete.
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  • Upon completion, the window will show the option for restart. Restart the system.
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  • When the system reboots, log in to Windows. Navigate to Settings, Sign-in Options.
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  • In order for Windows Hello to acknowledge the fingerprint reader, a PIN must be set up. Select set up PIN. Windows will then ask for password verification.
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  • Once the password is verfied, create a PIN number for the system. It will have to be entered twice. Select OK to complete PIN enrollment.
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  • The PIN should now show as established.
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  • Select the Set Up option under Windows Hello to enroll a fingerprint on the system.
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  • The Welcome to Windows Hello screen will appear. Select Get Started.
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  • The system will prompt for the PIN to be entered.
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  • Begin to scan the desired finger to establish a valid fingerprint for the system. This will take several swipes.
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  • After the system has the needed data for fingerprint enrollment, a window will appear prompting for another finger to be scanned. Repeat the process for a second finger.
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  • The Settings screen should now have the option to sign in with the fingerprint reader.
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  • When the system is rebooted or locked, options for sign-in are located underneath the option for the password. Select Sign-in Options.
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  • Select the icon for the fingerprint reader.
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  • Utlize the fingerprint reader for Sign-in.
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Last Published Date

10 Apr 2021



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