Installing or Uninstalling Video Drivers on a System with Optimus Technology

If a system has nVidia Optimus, there will be two video drivers necessary. One of the drivers is for the Intel GPU and the other for nVidia GPU. It may become necessary to uninstall the drivers for troubleshooting. When you uninstall the drivers, the nVidia driver should be uninstalled first and then the Intel driver.

To uninstall the nVidia software, follow the instructions below:

1. Start Windows and logon with an administrator account

 

• Click Start and then click Control Panel

 

• Make sure View by Category is selected and click Uninstall a program

 

• Select nVidia Drivers and click Uninstall or Uninstall/Change

 

• Follow the instructions on the screen to complete uninstallation

To uninstall the Intel software, follow the instructions below:
 

	Note:
	The utilities should be removed as well if they were installed with the Intel software.

 

1. Start Windows and logon with an administrator account

 

• Click Start and then click Control Panel

 

• Make sure View by Category is selected and click Uninstall a program

 

• Select Intel(R) Graphics Media Accelerator Driver and click Uninstall or Uninstall/Change

 

• Follow the instructions on the screen to complete uninstallation

 

After reinstalling the operating system or uninstalling the video drivers, you will need to reinstall them in the correct order. The Intel driver will need to be installed first and then the nVidia driver.

To install the Intel driver, follow the instructions below:

1. Go to Dell Support

 

• Enter your service tag and click Submit or choose your system type by category

 

• Choose Drivers and Downloads

 

• Choose the relevant operating system from the drop-down under Refine your results

 

• Locate the Video category and expand it by clicking on the arrow next to the title

 

• Locate the Intel file and download and install the latest version

 

	Note:
	If you find that there are two Intel drivers available, you will need to use the one that states it is "switchable".

Once the Intel driver is installed and the system has been restarted, you will now need to install the nVidia driver.

To install the nVidia driver, follow the instructions below:

1. Go to Dell Support

 

• Enter your service tag and click Submit or choose your system type by category

 

• Choose Drivers and Downloads

 

• Choose the relevant operating system from the drop-down under Refine your results

 

• Locate the Video category and expand it by clicking on the arrow next to the title

 

• Locate the nVidia file and download and install the latest version