XPS 13 9300 with Dell PH45W17-CA Hybrid Adapter is Unable to Power on When the Battery is 5 Percent or Lower

Summary: This article provides information about what to do when an XPS 13 9300 with Dell PH45W17-CA Hybrid Adapter + Power Bank USB-C is unable to power on.

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Symptoms

XPS 13 9300 is unable to power on when it is connected to Dell PH45W17-CA Hybrid Adapter + Power Bank USB-C power companion if the system battery level is 5% or below. The same issue occurs when non-Dell AC adapter is used to charge the system battery.


Affected systems

  • XPS 13 9300 with Dell PH45W17-CA Hybrid Adapter + Power Bank USB-C

Cause

This is working as designed. Using the power companion PH45W17-CA Hybrid Adapter or non-Dell AC Adapter on the XPS 9300 causes the system to not boot until the battery is charged above 5 percent. This is a security feature to avoid a power spike during boot.

Resolution

There are two options to avoid this:

  • Use the battery mode to power on the system.
  • Charge the system battery to above 5%, then power on the system

Affected Products

Dell Hybrid Adapter + Power Bank USB-C | PH45W17-CA, XPS 13 9300
Article Properties
Article Number: 000145516
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  9
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