DPA agent will not start.
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Symptoms
When starting the DPA Agent service it fails to start.
If starting with Windows services you may get a error box like the following:
Cause
The cause of this issue is not known at this time.
In one case it was found that the dpagent_config.xml file was incorrect and this caused the agent to not start.
Resolution
Further Troubleshooting will be required to resolve this issue.
The dpaagent_config.xml file is accessed on start up to configure the agent. If the xml tags in this file are not complete, are misspelled, or missing this can cause the agent to not start. In this case the agent will not log any errors.
Below are the contents of the dpaagent_config.xml file, all of these tags should be there, they may have other tags as well. All of these must be complete and spelled correctly with valid data in them:
<AGENTCONFIG> Open tag.
<VERSION>600</VERSION> Major Agent Version
<AGENTVERSION>6.4.0.102611</AGENTVERSION> Full Agent Version
<SERVERNAME>127.0.0.1</SERVERNAME> IP or FQDN or DPA APP server this agent is assigned to.
<SERVERPORT>9002</SERVERPORT> Port on DPA APP server to connect to, this should always be 9002 unless APP server port was changed.
<SERVERSSL>true</SERVERSSL> Should always be set to true, to use SSL connection.
<LOGFILE>/opt/emc/dpa/agent/logs/dpaagent.log</LOGFILE> Path to the DPA agent log
<LOGLEVEL>Info</LOGLEVEL> Current log level of the agent, not that the APP will override this setting, so change in the DPA GUI
<LOGFILEMAXSIZE>99614720</LOGFILEMAXSIZE> Max size of the dpa agent log file.
<JREDIR>/opt/emc/dpa/services/_jre</JREDIR> Java directory.
</AGENTCONFIG> Close tag, if there is anything after this tag the agent will not start.
All values should be correct in this file, only the servername and log level values should be edited, if any of the others require editing, please contact Dell EMC support for assistance.
If any of the tags are misspelled, or part of them are missing, this will have to be corrected. For example, in one case the servername tag was missing part of it as shown below:
<SERVERNAME>127.0.0.1RVERNAME>
The dpaagent_config.xml file is accessed on start up to configure the agent. If the xml tags in this file are not complete, are misspelled, or missing this can cause the agent to not start. In this case the agent will not log any errors.
Below are the contents of the dpaagent_config.xml file, all of these tags should be there, they may have other tags as well. All of these must be complete and spelled correctly with valid data in them:
<AGENTCONFIG> Open tag.
<VERSION>600</VERSION> Major Agent Version
<AGENTVERSION>6.4.0.102611</AGENTVERSION> Full Agent Version
<SERVERNAME>127.0.0.1</SERVERNAME> IP or FQDN or DPA APP server this agent is assigned to.
<SERVERPORT>9002</SERVERPORT> Port on DPA APP server to connect to, this should always be 9002 unless APP server port was changed.
<SERVERSSL>true</SERVERSSL> Should always be set to true, to use SSL connection.
<LOGFILE>/opt/emc/dpa/agent/logs/dpaagent.log</LOGFILE> Path to the DPA agent log
<LOGLEVEL>Info</LOGLEVEL> Current log level of the agent, not that the APP will override this setting, so change in the DPA GUI
<LOGFILEMAXSIZE>99614720</LOGFILEMAXSIZE> Max size of the dpa agent log file.
<JREDIR>/opt/emc/dpa/services/_jre</JREDIR> Java directory.
</AGENTCONFIG> Close tag, if there is anything after this tag the agent will not start.
All values should be correct in this file, only the servername and log level values should be edited, if any of the others require editing, please contact Dell EMC support for assistance.
If any of the tags are misspelled, or part of them are missing, this will have to be corrected. For example, in one case the servername tag was missing part of it as shown below:
<SERVERNAME>127.0.0.1RVERNAME>
The missing part of the tag "</SER" was added back and this resolved the issue and allowed the agent to start.
Please contact Dell EMC Technical Support for further details or information.
Article Properties
Article Number: 000167227
Article Type: Solution
Last Modified: 06 May 2024
Version: 3
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