AppSync 4.0: Kan ikke finde R2-enhed, når kildediskenhed ikke er i SRDF-forholdet, når LUN ikke er på understøttet system

Summary: AppSync kan give en fejl om, at du ikke kan finde SRDF-gruppeoplysninger, når der findes et inkompatibelt system.

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Symptoms

Ny beskyttelse eller ændring af disklayout for eksisterende beskyttelse

CSV-hændelserne viser:  
VMAX_000002,AS-Server,VMAX operation failed. Error: Not able to find SRDF group information for the source volume 001AF in array 000xxxxxxxxx
GENL_000044,AS-Server,The following application items are on non-configured storage system or on an unsupported storage configuration: [DBNAME]. Register the required storage system in AppSync and/or verify that the underlying storage configuration is supported by AppSync. Also, verify if the storage preference set in the Service Plan is supported by the underlying array.
SPP_000037,AS-Server,Cannot determine the storage type where application DBNAME resides. Verify if the application is located on a supported EMC storage that has been added to AppSync.

Cause

Et af LUN'erne (Source Logical Unit Numbers) findes ikke på et understøttet system, og SRDF-fejlen er fejlagtig.

Resolution

Identificer den LUN, der ikke findes på det understøttede system, og sørg for, at den er placeret på et understøttet system.

Additional Information

For den specifikke hændelse, der udløste denne artikel:
  • Alle kilde-LUN er på VMAX undtagen én.
  • Alle diske er VMware vDisks.
Det WWN (World Wide Name), der returneres fra vCenter, kan gennemses i AppSync Server-loggen for bedre at kunne identificere den LUN, der ikke findes i et understøttet system.

Følgende fem linjer fra AppSync-serveren ses i processen for AppSync, hvor AppSync finder WWN fra vCenter. Den første linje indeholder filsystemnavnet. Den sidste linje viser, at WWN returneres af vCenter, som starter med 6000 og angiver et Dell-system.   
02-27-2020 10:32:27.239 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a513871234->>> Found virtual disk filesystem /PROD/ORACLE/DATA on device with wwn 6000c29042d9a8d489c0e2c2bcd41234
02-27-2020 10:32:27.239 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Getting vc_vmdisk for physical disk 804f1df9-a392-4411-93f5-0ace54531234
02-27-2020 10:32:27.255 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Returning VDisks uuid is 442a1234-d03b-4a6f-be42-325a7baa1234
02-27-2020 10:32:27.286 INFO [com.emc.archway.entitycommands.application.vcenter.storagedevice.entity.GetVC_StorageDeviceCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Getting datacenteref0480b1-0bc3-4a5b-8eaa-631382f6123402-27-2020 10:32:27.286 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> VC device 0200ed00006000097000019780062853303031414653594d4d1234 has WWN: 60000971234197800628533030311234
Men for følgende fra et andet filsystem starter den resulterende WWN for vDisk med 624a, hvilket angiver, at den ikke er på et understøttet Dell-system:  
02-27-2020 10:32:27.192 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Found virtual disk filesystem /PROD/ORACLE/ARCHIVE on device with wwn 6000c29ab4ddf7d262d53d1a122c1234
02-27-2020 10:32:27.192 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Getting vc_vmdisk for physical disk 4f2d8a35-d4ed-491d-8d62-a88111e71234
02-27-2020 10:32:27.208 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Returning VDisks uuid is ac48853a-a286-4920-be50-1e9726071234
02-27-2020 10:32:27.208 INFO [com.emc.archway.entitycommands.application.vcenter.storagedevice.entity.GetVC_StorageDeviceCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Getting datacenteref0480b1-0bc3-4a5b-8eaa-631382f61234
02-27-2020 10:32:27.223 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> VC device 0200fb0000624a93706e084d84e226414e0001101b466c61731234 has WWN: 624a93706e123484e226414e00011234

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000170141
Article Type: Solution
Last Modified: 19 Aug 2025
Version:  5
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