AppSync 4.0: Impossibile trovare il dispositivo R2 quando il volume di origine non è in relazione SRDF, quando la LUN non si trova nell'array supportato

Summary: AppSync potrebbe generare un errore relativo all'impossibilità di trovare le informazioni sul gruppo SRDF quando è presente un array incompatibile.

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Symptoms

Nuova protezione o modifica del layout del disco per la protezione

esistente Gli eventi CSV mostrano:  
VMAX_000002,AS-Server,VMAX operation failed. Error: Not able to find SRDF group information for the source volume 001AF in array 000xxxxxxxxx
GENL_000044,AS-Server,The following application items are on non-configured storage system or on an unsupported storage configuration: [DBNAME]. Register the required storage system in AppSync and/or verify that the underlying storage configuration is supported by AppSync. Also, verify if the storage preference set in the Service Plan is supported by the underlying array.
SPP_000037,AS-Server,Cannot determine the storage type where application DBNAME resides. Verify if the application is located on a supported EMC storage that has been added to AppSync.

Cause

Uno dei numeri di unità logica (LUN) di origine non si trova su un array supportato e l'errore SRDF è errato.

Resolution

Identificare la LUN che non si trova sull'array supportato e assicurarsi che risieda su un array supportato.

Additional Information

Per l'incidente specifico che ha portato a questo articolo:
  • Tutte le LUN di origine si trovano su VMAX, tranne una.
  • Tutti i dischi sono VMware vDisk.
Il World Wide Name (WWN) restituito da vCenter può essere esaminato nel registro del server AppSync per facilitare l'identificazione della LUN che non si trova su un array supportato.

Le cinque righe seguenti del server AppSync sono visualizzate nel processo per AppSync che trova il WWN da vCenter. La prima riga include il nome del file system. L'ultima riga mostra il WWN restituito da vCenter, che inizia con 6000 e indica un array Dell.   
02-27-2020 10:32:27.239 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a513871234->>> Found virtual disk filesystem /PROD/ORACLE/DATA on device with wwn 6000c29042d9a8d489c0e2c2bcd41234
02-27-2020 10:32:27.239 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Getting vc_vmdisk for physical disk 804f1df9-a392-4411-93f5-0ace54531234
02-27-2020 10:32:27.255 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Returning VDisks uuid is 442a1234-d03b-4a6f-be42-325a7baa1234
02-27-2020 10:32:27.286 INFO [com.emc.archway.entitycommands.application.vcenter.storagedevice.entity.GetVC_StorageDeviceCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Getting datacenteref0480b1-0bc3-4a5b-8eaa-631382f6123402-27-2020 10:32:27.286 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> VC device 0200ed00006000097000019780062853303031414653594d4d1234 has WWN: 60000971234197800628533030311234
Tuttavia, per quanto segue da un file system diverso, il WWN risultante per vDisk inizia con 624a, a indicare che non si trova su un array Dell supportato:  
02-27-2020 10:32:27.192 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Found virtual disk filesystem /PROD/ORACLE/ARCHIVE on device with wwn 6000c29ab4ddf7d262d53d1a122c1234
02-27-2020 10:32:27.192 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Getting vc_vmdisk for physical disk 4f2d8a35-d4ed-491d-8d62-a88111e71234
02-27-2020 10:32:27.208 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Returning VDisks uuid is ac48853a-a286-4920-be50-1e9726071234
02-27-2020 10:32:27.208 INFO [com.emc.archway.entitycommands.application.vcenter.storagedevice.entity.GetVC_StorageDeviceCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Getting datacenteref0480b1-0bc3-4a5b-8eaa-631382f61234
02-27-2020 10:32:27.223 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> VC device 0200fb0000624a93706e084d84e226414e0001101b466c61731234 has WWN: 624a93706e123484e226414e00011234

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000170141
Article Type: Solution
Last Modified: 19 Aug 2025
Version:  5
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