AppSync 4.0: Kan ikke finne R2-enheten når kildevolumet ikke er i SRDF-relasjon, når LUN ikke er på støttet array

Summary: AppSync kan gi en feilmelding om at den ikke finner SRDF-gruppeinformasjon når det finnes et inkompatibelt array.

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Symptoms

Ny beskyttelse eller endring av disklayout for eksisterende beskyttelse

CSV-hendelsene viser:  
VMAX_000002,AS-Server,VMAX operation failed. Error: Not able to find SRDF group information for the source volume 001AF in array 000xxxxxxxxx
GENL_000044,AS-Server,The following application items are on non-configured storage system or on an unsupported storage configuration: [DBNAME]. Register the required storage system in AppSync and/or verify that the underlying storage configuration is supported by AppSync. Also, verify if the storage preference set in the Service Plan is supported by the underlying array.
SPP_000037,AS-Server,Cannot determine the storage type where application DBNAME resides. Verify if the application is located on a supported EMC storage that has been added to AppSync.

Cause

Ett av de logiske enhetsnumrene (LUN) for kilde er ikke på et støttet array, og SRDF-feilen er feil.

Resolution

Identifiser LUN-en som ikke er på det støttede arrayet, og kontroller at den befinner seg på et støttet array.

Additional Information

For den spesifikke hendelsen som førte til denne artikkelen:
  • All kilde-LUN er på VMAX bortsett fra én.
  • Alle disker er VMware vDisk-er.
World Wide Name (WWN) som returneres fra vCenter, kan gjennomgås i AppSync Server-loggen for å identifisere LUN-en som ikke er på en støttet array.

De følgende fem linjene fra AppSync Server vises i prosessen for AppSync som finner WWN fra vCenter. Den første linjen inneholder filsystemnavnet. Den siste linjen viser at WWN returneres av vCenter, som starter med 6000 og angir en Dell-matrise.   
02-27-2020 10:32:27.239 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a513871234->>> Found virtual disk filesystem /PROD/ORACLE/DATA on device with wwn 6000c29042d9a8d489c0e2c2bcd41234
02-27-2020 10:32:27.239 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Getting vc_vmdisk for physical disk 804f1df9-a392-4411-93f5-0ace54531234
02-27-2020 10:32:27.255 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Returning VDisks uuid is 442a1234-d03b-4a6f-be42-325a7baa1234
02-27-2020 10:32:27.286 INFO [com.emc.archway.entitycommands.application.vcenter.storagedevice.entity.GetVC_StorageDeviceCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Getting datacenteref0480b1-0bc3-4a5b-8eaa-631382f6123402-27-2020 10:32:27.286 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> VC device 0200ed00006000097000019780062853303031414653594d4d1234 has WWN: 60000971234197800628533030311234
For følgende fra et annet filsystem starter imidlertid resulterende WWN for vDisk med 624a, noe som indikerer at den ikke er på en støttet Dell-matrise:  
02-27-2020 10:32:27.192 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Found virtual disk filesystem /PROD/ORACLE/ARCHIVE on device with wwn 6000c29ab4ddf7d262d53d1a122c1234
02-27-2020 10:32:27.192 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Getting vc_vmdisk for physical disk 4f2d8a35-d4ed-491d-8d62-a88111e71234
02-27-2020 10:32:27.208 INFO [com.emc.archway.entitycommands.application.vcenter.disk.entity.GetVMDiskCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> Returning VDisks uuid is ac48853a-a286-4920-be50-1e9726071234
02-27-2020 10:32:27.208 INFO [com.emc.archway.entitycommands.application.vcenter.storagedevice.entity.GetVC_StorageDeviceCommandBean] [AS-Server] [] 105b1234-98bc-4dea-af3b-e1a513871234->>> Getting datacenteref0480b1-0bc3-4a5b-8eaa-631382f61234
02-27-2020 10:32:27.223 INFO [com.emc.archway.commands.genericstorage.MapGenericStorageCommandBean] [AS-Server] [] 105b0785-98bc-4dea-af3b-e1a51387abcd->>> VC device 0200fb0000624a93706e084d84e226414e0001101b466c61731234 has WWN: 624a93706e123484e226414e00011234

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000170141
Article Type: Solution
Last Modified: 19 Aug 2025
Version:  5
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