SourceOne: Using EM 7.2.SP4 HF1 messages fail to index content from message bodies

If a message is composed with Latin content in its message body but the message charset property is set to Non-Latin value (such as ISO-2022-JP).
In that case some contents of the message body are not searchable after messages would have been indexed/re-indexed using recent releases of SourceOne Email Management.
Some words may be searchable.

If the same messages were indexed in SourceOne Email Management 7.2 SP2 (7.2.0) or below releases, then same Latin text is searchable using full-text index searches. 

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This issue is resolved in Hotfix Bundles (HFBs) or Service Pack versions on or higher than 7.2.5.5088 (7.2.5 GA) 
Hotfix Bundles and Service Pack kits are available for download using https://www.dell.com/support, Select 'Drivers & Downloads' to access the required software.

Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.
When installing Hot Fix Bundles (HFBs), they must all be installed in the correct order for ALL fixes to be correctly applied.
Upgrade to the latest version of the SourceOne release, service pack, and Hot Fix Bundle to ensure that all resolved issues will be fixed.


Index sets which may contain impacted messages which were indexed under version 7.2.SP4 HF1 (without HF2) must be rebuilt after 7.2.SP4 HF2 is applied. Index rebuilds can be issued using the SourceOne Email Management Console:

1. Open the EMC SourceOne Email Management Console
2. Select the Native Archive node
3. Select "Archive Folders"
4. Expand the archive folder tree in the center pane. 
5. Select and rebuild the index:
6. To rebuild an entire month: Right click the YYYYMM named folder and choose "Reindex". 
7. To rebuild a specific index set: Right click the index in the bottom pane under the "Indexes" tab. Choose "Rebuild Index" on a specific index set.