SourceOne: Email Management ES1Scraper.exe process consumes all memory when indexing PDF files

When SourceOne Email Management attempts to index certain PDF files, the ES1AsScraper.exe process takes up all available memory and then is unresponsive.

The associated index that the PDF belonged to is then marked as Inconsistent Content Cache state.

The following errors are logged in the System Event logs:

Log Name:      System
Source:        Application Popup
Date:          <DATE>
Event ID:      26
Task Category: None
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      <Native Archive Server>
Description:

Application popup: Windows - Out of Virtual Memory : Your system is low on virtual memory. To ensure that Windows runs properly, increase the size of your virtual memory paging file. For more information, see Help.

Log Name:      System
Source:        Microsoft-Windows-Resource-Exhaustion-Detector
Date:          <DATE>
Event ID:      2004
Task Category: Resource Exhaustion Diagnosis Events
Level:         Warning
Keywords:      Events related to exhaustion of system commit limit (virtual memory).
User:          SYSTEM
Computer:      <Native Archive Server>
Description:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: ES1AsScraper.exe (8740) consumed 7953960960 bytes, ccSvcHst.exe (2144) consumed 202055680 bytes, and splunkd.exe (2264) consumed 199614464 bytes.

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This issue is resolved in SourceOne Email Management 7.2 Service Pack 9, Hotfix 2.

Hotfix Bundles and Service Pack kits are available for download from www.dell.com/support.

Select 'Drivers & Downloads' to access the required software.