I forgot or can no longer access the email address I used for Dell My Account what can I do

Summary: Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

If your email address is forgotten, lost or no longer accessible, you must create a new Dell "My Account" using a current email address.

To create a new My Account on Dell.com, perform the following steps:

  1. Go to the My Account website.
  2. Select Create Account
  3. Enter the required fields.
  4. Select Create Account at the bottom of the form.

Cause

If you know your customer and order numbers from previous transactions, you can manually update your new My Account with those numbers. To do so, performing the following steps:

  1. Go to the My Account website.
  2. Type your username and current password, and then click Sign In.
  3. Select your account profile in the upper right of the page, then select Account Settings.
  4. Under Account Settings, select Customer numbers.
  5. Enter the required fields.
  6. Select Add Customer Number.

Resolution

For more Dell "My Account" frequently asked questions, see the Dell "My Account" FAQs page.

For further assistance with your Dell "My Account," contact our Dell Customer Support experts.

Affected Products

Chromebox, Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS , G Series, Chromebook, G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Latitude Tablets, XPS Tablets, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250 ...
Article Properties
Article Number: 000175479
Article Type: Solution
Last Modified: 28 Jul 2025
Version:  10
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