XPS 7590 has Underperforming graphics under certain applications

Summary: The following article provides information about a graphics performance issue seen in certain cases on the XPS 7590 laptop.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

 

Does the Graphics experience FPS drops when running intensive apps such as Games on the XPS 7590?

 

You may find that the performance is not reaching your desired level when running graphically intensive applications, such as gaming. (For example: This may occur in the form of Frames Per Second (FPS) drops in games after a short period of time.)

Cause

This section is not applicable to the article.

Resolution

Dell released BIOS update version 1.2.3 to fix this problem. This BIOS is downloadable from the Dell Support site.

  1. Update the laptop BIOS through to the most recent version to resolve the issue:

    1. Go to the Dell Support Site

    2. Enter the service tag or express service code to get drivers specific to how the computer shipped

      Alternatively, you can choose XPS 7590 from the product list to get a general list of drivers for that computer

    3. Click on the Drivers & Downloads drawer in the menu

    4. Ensure you have the correct operating system set

    5. Select the BIOS drop-down category

    6. Look for the Dell XPS 15 7590 System BIOS (version 1.2.3 or newer)

    7. Click on the Download button and follow the on-screen instructions

Note: Best Practices whenever working on the BIOS is to have the laptop connected to a reliable source of power. (For example: An external AC adapter.) Once you start to flash the BIOS with the new update your laptop restarts while it installs the BIOS. You can cause further issues if the laptop loses power during this operation.
 


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Affected Products

XPS 15 7590
Article Properties
Article Number: 000177762
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  7
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