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Premier: eSupport - Order Status

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Instructions

Premier Recent Order Status

   
Dell has available for you the Online Order Status tool to check the status of your order and view a variety of options relating to current and past Dell purchases (up to two years). This online web application enables you to check the progress of your order at any time. You can track your orders placed, both online or offline.

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How to Access Order Status on Premier

To check your Order Status, perform the following steps:
 
  1. Log in to your Premier Page
  2. Once your page loads, you can access Order Status by clicking on the Order Status link (sack barrow) in the tool belt underneath the Premier navigation or via the 'Order Status" section available in "My Tools' (Figure 1: Order Status link location).
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Figure 1: Order Status link location

 

Available Information

You should have access to all of your orders within the last two (2) years that have a status of Received, Confirmed, In Production, Build complete, Shipped, Delivered or Canceled. If you do not see a list of orders linked to your customer number(s), but you are asked to enter in an Order Number and Verify with a Customer Number, please contact your Dell Account Team in order to turn on this functionality.

If you need to find your Dell Sales Representative for your online Premier Webpage please view this article: How to find your Dell Sales Representative for your online Premier Webpage 

The screenshot below shows the Online Order Status page (Figure 2: Online Order Status page).

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Figure 2: Online Order Status page


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Filter and Search

The Premier Recent Order application allows you to filter and search by: (Figure 3: Filtering options)
 
  • Order Number, your own PO number and/or Dell Purchase ID
  • Customer Number - displays the customer number(s) associated to your company's Premier page- If you are missing a customer number from this list, please contact your Dell Sales Team to have it enabled for you.
  • Status of the Order - Received by Dell, Confirmed, In Production, Build complete, Shipped, Delivered or Canceled.
  • Order Activity helps to filter by activity such as part shortage hold, revised delivery date and invoiced order.
  • Timeframe (Last 7, 14, 45, 90 days, last 6 months, past 1 year and past 2 years)
  • From Date to Date gives you the ability to select your start and end dates and get a custom report
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Figure 3: Filtering options


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Customizable views and Export capability 

The default and non default columns for Premier Recent Orders application are: (Figure 4: Available views and export capability)
  • Order Date
  • Order Number
  • PO Number
  • Product Description
  • Status
  • Delivery 
  • Activity
Using the expanded view, you can easily access additional information such as packing slip, number of boxes, number of service tags for each order....

Using "Customize Columns", you can customize your view by selecting 7 fields (re-ordering them if necessary) from a list of 30+ options and save it to your profile.


When clicking the "Export" button, all the fields can be exported into an Excel report. The first 2,000 records will be downloaded instantly; for anything beyond that amount of records, the report will be vailable in a new link 'View Downloads".

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Figure 4: Available views and Export capability

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Getting access to the Order Details page

When you click on any order number link, or"Items Ordered" or even "Service Tags", the application will show you the details of the order including but not limited to (Figure 5: Order Details page)
  • Billing and Shipping details
  • Estimated Delivery Date
  • Item
  • Item number
  • Order Details (Order date, Order Number, Customer Number and Dell Purchase ID)
  • Order Status
  • Order Summary
  • Quantity
  • Tracking Information
The progress bar at the top allows you to quickly view the status of your order.

 
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Figure 5: Order Details page

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Other Actions (Packing Slip, Order Invoice and Order Returns)

The "Action" section at the right of the page provides you with useful links so that it is easier for you to manage your orders from start to finish. (Figure 6: Other Actions).
  • Subscribe to Notifications: Opt-in to receive notifications about an order, until delivered
  • View Packing Slip: Retrieve your packing slips in a pdf format
  • View invoice: Retrieve an electronic copy of your invoive in a pdf format
  • Cancel Order (not available in all countries): Canceling an order is only possible prior to the 'In Production" order status
  • Return Order (not available in all countries):  Returning an order is only possible post the "Shipped" order status
  • Contact Customer Support: Contact our Support experts
 
Order Returns is based off of the Terms and Conditions of the Dell Return Policy. More information can be found during the Returns process.

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Figure 6: Other Actions  

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Frequently Asked Questions

  1. How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting?
  2. How do I find out what the Status of my Order is?
  3. I have received my Order, but the Order Status does not show it has Shipped or Delivered and I need a copy of my Invoice.

How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting?

There are a few ways to find out what Customer Numbers are associated to your Company's Premier Webpage. The easiest way is to use the Order Status link on your Premier Webpage. Another way is to reach out to your Dell Sales Representative.

Order Status:
  1. Log in to www.dell.com/premier
  2. Click on "Order Status" (Figure 7: Order Status link)
  3. Once this page loads, click on the "All Customer Numbers" dropdown menu under the Refine results section (Figure 8: All Customer Number dropdown menu)
  4. The dropdown will show you all of the customer numbers that are currently associated to your Company's Premier Webpage.
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Figure 7: Order Status link

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Figure 8: All Customer Number dropdown menu

 
 If you do not have the Order Status link on your Premier Webpage, or if you are missing a customer number from this list, or if you are unable to find your Order / Invoice on your Premier Webpage please contact your Dell Sales Account Team to have this enabled for you. How do I find out who my Premier Sales Representative is? Click Here 

 
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How do I find out what the Status of my Order is?

Most frequent used status are:

Received by Dell - This status informs you that your order has been received by Dell and we are processing it.

Confirmed - This status informs you that your order has been confirmed.

In Production - This status informs you that your order is currently in production.

Build Complete - this status informs you that your order has finished the manufacturing process.

Canceled - This status informs you that your order has been canceled. The order could have been canceled by you or by Dell. If you feel that this order should not have been canceled please reach out to your Dell Sales Representative or Dell Customer Care for further assistance. Click Here to find your Dell Premier Website Sales Representative. Click Here to contact Dell Customer Care.

Shipped - This status informs you that your order has been shipped from Dell and is with the delivery carrier.

Delivered - This status informs you that Dell received the delivery date from the carrier.

You can find the status of your Order by using the Order Status link on your Company's Premier Webpage:

  1. Log in to www.dell.com/premier
  2. Click on "Order Status" (Figure 9: Order Status link)
  3. Once the page loads you will be presented with a list of your most recent orders, each order will have the current status of the order. From here you can search by Description, Order Number or PO Number.

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Figure 9: Order Status link

 
 

HOW11017_en_US__10icon If you do not have the Order Status link on your Premier Webpage, or if you are missing a Customer Number from this list, or if you are unable to find your Order / Invoice on your Premier Webpage please contact your Dell Sales Account Team to have this enabled for you. How do I find out who my Premier Sales Representative is? Click Here 

 

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I have received my Order, but the Order Status does not show it has Shipped or Delivered and I need a copy of my Invoice.


Sometimes there is a delay in updating the database and the status of your order may not have been updated in a timely manner. If you need your Invoice and the Premier Website is not providing it to you based on the status of your order please reach out to Dell Customer Care so they can provide you with the invoice. Click Here to contact Dell Customer Care.

If the status of this order does not update within 48 hours please contact the Premier Website helpdesk so they can investigate this issue and get it resolved as quickly as possible. Click Here to contact the Premier Website Helpdesk.



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If you have any questions or need assistance:

HOW11017_en_US__11Premier-Help

Article Properties


Last Published Date

21 Feb 2021

Version

5

Article Type

How To