Premier: eSupport - Order Status

Premier Recent Order Status

   
Dell has available for you the Online Order Status tool to check the status of your order and view various options relating to current and past Dell purchases (up to two years). This online web application enables you to check the progress of your order at any time. You can track your orders placed, both online or offline.

Table of Contents
 

• Frequently Asked Questions
• How to Access Order Status on Premier
• Available information
• Filter and Search options
• Customizable views and Export capability
• Getting access to the Order Details page
• Other Actions - View Packing Slips, Invoices, or process a return

 

---

How to Access Order Status on Premier

To check your Order Status, perform the following steps:
 

1. Log in to your Premier Page
2. Once your page loads, you can access Order Status by clicking the Order Status link (sack barrow) in the tool belt underneath the Premier navigation or by the 'Order Status' section available in 'My Tools' (Figure 1: Order Status link location).

 

---

Available Information

You should have access to all your orders within the last two (2) years that have a status of Received, Confirmed, In Production, Build complete, Shipped, Delivered, or Canceled. If you do not see a list of orders linked to your customer numbers, but you are asked to enter in an Order Number and Verify with a Customer Number, contact your Dell Account Team in order to turn on this functionality.

The screenshot below shows the Online Order Status page (Figure 2: Online Order Status page)


Figure 2: Online Order Status page


Back to Top of Page

 

---

Filter and Search

The Premier Recent Order application allows you to filter and search by: (Figure 3: Filtering options)

• Order Number, your own PO number, or Dell Purchase ID
• Customer Number - displays the customer numbers associated to your company's Premier page- If you are missing a customer number from this list, contact your Dell Sales Team to have it enabled for you.
• Status of the Order - Received by Dell, Confirmed, In Production, Build complete, Shipped, Delivered, or Canceled.
• Order Activity helps to filter by activities such as part shortage hold, revised delivery date, and invoiced order.
• Timeframe (Last 7, 14, 45, 90 days, last 6 months, past 1 year, and past 2 years)
• From Date to Date gives you the ability to select your start and end dates and get a custom report

Back to Top of Page

 

---

Customizable views and Export capability 

The default and non-default columns for the Premier Recent Orders application are: (Figure 4: Available views and export capability)

• Order Date
• Order Number
• PO Number
• Product Description
• Status
• Delivery 
• Activity

Using the expanded view, you can access additional information such as packing slip, number of boxes, number of service tags for each order....

Using "Customize Columns," you can customize your view by selecting seven fields (re-ordering them if necessary) from a list of 30+ options and save it to your profile.

When clicking the "Export" button, all the fields can be exported into an Excel report. The first 2,000 records are downloaded instantly; for anything beyond that number of records, the report is available in a new link 'View Downloads."


Figure 4: Available views and Export capability

Back to Top of Page

 

---

Getting access to the Order Details page

When you click any order number link, or"Items Ordered" or even "Service Tags," the application shows you the details of the order including but not limited to (Figure 5: Order Details page)

• Billing and Shipping details
• Estimated Delivery Date
• Item
• Item number
• Order Details (Order date, Order Number, Customer Number, and Dell Purchase ID)
• Order Status
• Order Summary
• Quantity
• Tracking Information

The progress bar at the top allows you to quickly view the status of your order.
 
Back to Top of Page

 

---

Other Actions (Packing Slip, Order Invoice, and Order Returns)

The "Action" section at the right of the page provides you with useful links so that it is easier for you to manage your orders from start to finish. (Figure 6: Other Actions)

• Subscribe to Notifications: Opt in to receive notifications about an order, until delivered
• View Packing Slip: Retrieve your packing slips in a pdf format
• View invoice: Retrieve an electronic copy of your invoice in a pdf format
• Cancel Order (not available in all countries): Canceling an order is only possible prior to the 'In Production" order status
• Return Order (not available in all countries):  Returning an order is only possible post the "Shipped" order status
• Contact Customer Support: Contact our Support experts

 
 
Figure 6: Other Actions  

Back to Top of Page

 

---

Frequently Asked Questions

1. How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting?
2. How do I find out what the Status of my Order is?
3. I have received my Order, but the Order Status does not show it has been Shipped or Delivered and I need a copy of my Invoice.

How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting?

There are a few ways to find out what Customer Numbers are associated to your Company's Premier Webpage. The easiest way is to use the Order Status link on your Premier Webpage. Another way is to reach out to your Dell Sales Representative.

Order Status:

1. Log in to Dell Support/Premier
2. Click "Order Status" (Figure 7: Order Status link)
3. Once this page loads, click the "All Customer Numbers" dropdown menu under the Refined results section (Figure 8: All Customer Number dropdown menu)
4. The dropdown shows you all of the customer numbers that are associated to your Company's Premier Webpage.

 
If you do not have the Order Status link on your Premier Webpage, or if you are missing a customer number from this list, or if you are unable to find your Order or Invoice on your Premier Webpage contact your Dell Sales Account Team to have this enabled for you. 

 
Back to Top of this Section
 

How do I find out what the Status of my Order is?

The most frequently used status is:

Received by Dell - This status informs you that your order has been received by Dell and we are processing it.

Confirmed - This status informs you that your order has been confirmed.

In Production - This status informs you that your order is in production.

Build Complete - this status informs you that your order has finished the manufacturing process.

Canceled - This status informs you that your order has been canceled. The order could have been canceled by you or by Dell. If you feel that this order should not have been canceled reach out to your Dell Sales Representative or Dell Customer Care for further assistance. 

Shipped - This status informs you that your order has been shipped from Dell and is with the delivery carrier.

Delivered - This status informs you that Dell received the delivery date from the carrier.

You can find the status of your Order by using the Order Status link on your Company's Premier Webpage:

1. Log in to Dell Support/Premier
2. Click "Order Status" (Figure 9: Order Status link)
3. Once the page loads, you are presented with a list of your most recent orders, each order has the current status of the order. From here you can search by Description, Order Number, or PO Number.

Figure 9: Order Status link

 
 

 

Back to Top of this Section


I have received my Order, but the Order Status does not show it has been Shipped or Delivered and I need a copy of my Invoice.


Sometimes there is a delay in updating the database and the status of your order may not have been updated in a timely manner. If you need your Invoice, and the Premier Website is not providing it to you based on the status of your order reach out to Dell Customer Care so they can provide you with the invoice.

If the status of this order does not update within 48 hours, contact the Premier Website Helpdesk so they can investigate this issue and get it resolved as quickly as possible. 

Back to Top of this Section
Back to Top of Page

---

 

For any questions or assistance: