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Premier: New Premier Invoicing Report

Summary: See the instructions on how to benefit from the new Premier Invoicing Report, as an exclusive service for our Premier Website customers. Users with reporting access can view and printSee more

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Instructions

The Premier Helpdesk is aware of a couple of issues with the New Premier Invoice Report and is working with Application Support Teams and Development Teams to resolve these issues as quickly as possible. For more details, check out the Top Issues section from the Table of Contents below.
The Premier Invoicing Report has been enhanced to provide you with an improved customer experience. Enjoy the simplified and faster navigation and learn below how to get the most out of the new report.

Clicking the video below provides you with a general overview of the New Premier Invoicing Report - English Only Video:


New Premier Invoicing Report Overview Video (03:22) - English Only

 

Table of Contents:
 
  1. Top Issues
  2. Frequently Asked Questions
  3. Accessing your Premier Invoicing Report
  4. About the Premier Invoicing Report
    1. Filtering options
    2. Available information
    3. Retrieving a certified copy of the invoice
    4. Exporting the report
    5. Customizing items per page
 

 Accessing your Premier Invoicing Report

To access the list of available reports, click "Account" on the top-right of the masthead and then click "View & Share Reports" to open this section. A list of reports appears (this is set up by your Dell Account Team). Select the Premier Invoicing Report (Figure 1: Browsing to the Invoice Report by Account).

HOW12066_en_US__1Account2(1)
Figure 1: Browsing to the Invoice Report by Account

 
 

NOTE: If you are unable to find the Premier Invoicing report on your Premier Webpage, contact your Dell Sales Account Team to have this report enabled. Follow this link to learn: How to find your Dell Sales Account Team on Premier.

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About the Premier Invoicing Report

The Premier Invoicing Report has been developed as an exclusive service for our Premier Website customers. Whether you place your order online or using your Dell Account Team, the Premier Invoicing Report returns invoices for any customer number that is enabled for reporting.

The new Premier Invoicing Report allows you to find invoices easier than before. The simplified and faster navigation provides you with a more robust experience. An overview of how to use this report is listed below:
 
  1. Filtering Options
  2. Available Information
  3. Retrieving a Certified Copy of the Invoice
  4. Exporting the Report
  5. Customizing Items per Page

Filtering Options

Filtering Options now enable you to find invoices by: Customer Number, Search By, Invoice Status, or by using a Date Range (from and to).

1 - Customer Number - This dropdown displays one or more customer numbers that are associated to your Company's Premier Webpage. If you are missing a Customer Number from this list, contact your Dell Sales Account Team to have it enabled for you. Follow this link to learn: How to find your Dell Sales Account Team on Premier if needed.

2 - Search By - This field allows you to retrieve your invoices by: Invoice Number, Dell Order Number, or Purchase Order (PO) Number.

3 - Status - This gives you the ability to filter by the invoice status (Paid vs Unpaid).

4 - Date Range (from and to) - You may refine your search by selecting a date range to filter your results.

When you are ready, click "Apply" to view the list of available invoices (Figure 2: Filtering Options).

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Figure 2: Filtering Options

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Available Information

You should have access to all your invoices that are linked to your customer numbers. Order invoices are available once your order has been shipped and the Order Status show "Shipped" or "Delivered."

The default columns for the Premier Invoicing Report are: Invoice Number, Invoice Date, Order Number, PO Number, Invoice Due, Status, and Invoice Total (Figure 3: Invoice Report Available Information).

1 - Invoice Number - This is a unique number that is provided by Dell when your order has been shipped. The invoice number also provides you with a clickable link, which returns the electronic copy of the invoice that you can download or print.

2 - Invoice Date - This is the date when the order was shipped from Dell.

3 - Order Number - This is the Dell Order Number, it also provides you with a clickable link to view the details of the order.

4 - PO Number - This is your purchasing order reference number that was provided when placing your order with Dell.

5 - Invoice Due - This indicates the partial or full amount due for the invoice.

6 - Status - This provides you with the status of your invoice (paid vs unpaid).

7 - Invoice Total - This is the total amount of the invoice.

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Figure 3: Invoice Report Available Information

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Retrieving a certified copy of the invoice

Getting a copy of your invoice is simple, click the Invoice Number (as shown in Figure 4: Invoice Report Available Information above) and your invoice is opened in a new window or a new tab within your existing browser window.

Once the invoice that you have selected has been opened, you can print or download the invoice as a PDF as needed (Figure 4: Download a copy of your Invoice).

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Figure 4: Download a copy of your Invoice.

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Exporting the report

You can download your invoice report in a CSV format by clicking the Export all button provided (Figure 5: Export the invoice report button).

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Figure 5: Export the invoice report button.

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Customizing items per page

If you want to view more than 10 invoices per page, you can use the dropdown menu to adjust the number of invoices shown per page. You can select: 10, 15, 25 or 75 (Figure 6: Items per page dropdown option).

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Figure 6: Items per page dropdown option

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Frequently Asked Questions

 
  1. What can I do if I am unable to find an Invoice for my Dell Order on my Premier Webpage?
  2. I am getting a Page Error when searching, retrieving, or printing an invoice.
  3. I am getting a message stating that my session is invalid or has expired.
  4. How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting? (Opens in a new Window)
  5. How do I find out what Customer Number is associated to my Order Number? (Opens in a new Window)

What can I do if I am unable to find an Invoice for my Dell Order on my Premier Webpage?

Order Invoices are available once your order has been shipped and the Order Status shows "Shipped" or "Delivered." Below are the three (3) most common methods outside of the Premier Webpage to find or request an Invoice for your Order:
  • Request a copy of your Invoice off the Dell Support Website.
  • Contact Dell Customer Care.
  • Contact your Dell Sales Representative.
Request a copy of your Invoice off the Dell Support Website.

If you are trying to find an Invoice on your Premier Website but are unable to, you can try using the "Find an Invoice" tool on the Dell Support Website. When using this tool, Invoices are available about 48 hours after your order has shipped.

Find an Invoice tool: Click Here

This tool searches the Invoice Database by using your Order Number and Customer Number. You can find your Order Number and Customer Number on your Order Notification email or by using the "Number Lookup" form located here: Click Here

Contact Dell Customer Care

You can Call, Chat, or Email Dell Customer Care and they can assist you with finding out your Order Status and can assist with getting you a copy of your Invoice.

Contact Dell Customer Care: Click Here

Contact your Dell Sales Representative.

Your Dell Sales Representative can assist you with finding your Order Status and can also assist you with getting a copy of your Invoice. Most Dell Sales Representatives do not have the same access to the Dell Invoice Tool, but they can reach out to Customer Care on your behalf to request your Order Invoice.

To find your Dell Premier Website Sales Representative: Click Here


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I am getting a Page Error when searching, retrieving, or printing an invoice.

Errors occur on Websites for many different reasons and not all error messages are due to a technical issue with the website. If you are experiencing an error when trying to get your Invoice, report the error to the Premier Website Helpdesk so they can investigate this issue and get it resolved as quickly as possible. Below are a couple of Error Messages that may occur when using the Premier Invoicing Report and some information about what you can do to try to resolve the error and other ways to get the invoice that you are needing.

Example Error Messages:

Webpage Error Message

Invoice does not Exist.


Webpage Error Message

If you click the Premier Invoicing Report link, and you receive an Error Message like the one below (Figure 7: Invoice Report Webpage Error) it may be caused by a few different reasons, but here are a couple of options you have in order to retrieve your Invoice.
  1. Try logging out of your Company's Premier Webpage, clear your Browser Cache and Cookies, close all browser windows and then reopen a new browser window. Try accessing the Premier Invoicing Report link again. If you still get an error message, report the issue to the Premier Website Helpdesk. Click Here to contact the Premier Website Helpdesk.
  2. Reach out to Dell Customer Care so they can provide you with the needed Invoice for your Order. Click Here to contact Dell Customer Care.

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Figure 7: Invoice Report Webpage Error


Invalid Access: Invoice does not exist.

When you click an Invoice Number within the Premier Invoicing Report, and you receive an error message like the one below (Figure 8: Invalid Access: Invoice does not exist) it may be caused by a Server Error, Database Error or other reasons. Here is a couple of options you have in order to retrieve your Invoice.
  1. Try logging out of your Company's Premier Webpage, clear your Browser Cache and Cookies, close all browser windows and then reopen a new browser window. Try accessing the Premier Invoicing Report link again. If you still get an error message, report the issue to the Premier Website Helpdesk. Click Here to contact the Premier Website Helpdesk.
  2. Reach out to Dell Customer Care so they can provide you with the needed Invoice for your Order. Click Here to contact Dell Customer Care.

HOW12066_en_US__9W_PremierSelfHelp_InvoiceHelp008_dj_V001
Figure 8: Invalid Access: Invoice does not exist.


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I am getting a message stating that my session is invalid or has expired.

There may be a couple of reasons why this message has been returned to you when trying to access the Premier Invoicing Report or when trying to access an Invoice. When you access this Report, it opens up in a new browser window or a new tab within your browser window. If this window or tab is not in use or if you navigate away, you receive this Warning Message (Figure 9: The session is invalid or has expired). The reason for the timeout is to free up the database resource for others to use.

Here is a couple of options you have in order to retrieve your Invoice:
  1. Try closing this window or tab and then try opening again. If this does not work, the error message may be cached in your browser. Try step #2 below.
  2. Try logging out of your Company's Premier Webpage, clear your Browser Cache and Cookies, close all browser windows and then reopen a new browser window. Try accessing the Premier Invoicing Report link again. If you still get an error message, report the issue to the Premier Website Helpdesk. Click Here to contact the Premier Website Helpdesk.
  3. Reach out to Dell Customer Care so they can provide you with the needed Invoice for your Order. Click Here to contact Dell Customer Care.

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Figure 9: The session is invalid or has expired.


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Top Issues

The Premier Helpdesk is aware of a couple of issues with the New Premier Invoice Report and is working with Application Support Teams and Development Teams to resolve these issues as quickly as possible. More details below.

If you are unable to retrieve the Invoice that you are looking for on your Premier Webpage, reach out to Dell Customer Care so they can provide you with the Invoice needed while we work to resolve these issues.

Customer Care contact information can be found by clicking this link. https://www.dell.com/support/contents/us/en/04/category/Contact-Information/Customer-Support?ref=contactus

Issue #1:

Description: Redirected to "Request Order Support Online" page (Figure 10: Request Order Support Online page)
Details: When using the New Premier Invoice Report, some customers are being redirected to this page when clicking an Invoice link instead of being redirected to the Invoice PDF. This is being investigated by Dell IT and Development Teams.

What can you do? Try closing out of the "Request Order Support Online" page and then click the same Invoice link a second time. If clicking the Invoice link a second time still does not return the Invoice PDF you can try using the Order Status application (if enabled for your Premier Webpage), fill out the request form, or try again later.

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Figure 10: Request Order Support Online page


Issue #2:

Description: The Invoice cannot be located currently message (Figure 11: Invoice cannot be located currently).
Details: Some Invoices may not be available online due to issues retrieving the Invoice PDF, or the Invoice creation process has failed.

What can you do? If you receive this message, you can try to retrieve the Invoice using the Order Status application or contact Dell Customer Care and request your Invoice. In order for the issue with the online invoice to be corrected, also contact the Premier Website Helpdesk by clicking the "Premier help" button at the bottom of this article.

Customer Care contact information can be found by clicking this link. https://www.dell.com/support/contents/us/en/04/category/Contact-Information/Customer-Support?ref=contactus

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Figure 11: Invoice cannot be located currently.

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If you have questions or need assistance, 

HOW12066_en_US__13Premier-Help



Article Properties


Last Published Date

03 Sep 2021

Version

6

Article Type

How To