How to Allow or Block a Certificate Pinned Application with Netskope

Summary: This article shows how to allow or block a certificate-pinned application with Netskope.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Affected Products:

  • Netskope

Affected Operating Systems:

  • Windows
  • macOS
  • ChromeOS
  • Android
  • iOS
  1. In a web browser, go to the Netskope web console:
    • United States Datacenter: https://[TENANT].goskope.com/
    • European Union Datacenter: https://[TENANT].eu.goskope.com/
    • Frankfurt Datacenter: https://[TENANT].de.goskope.com/
Note: [TENANT] = The tenant name in your environment
  1. Log in to the Netskope web console.
    Log in to Netskope
  2. Click Settings.
    Click Settings
  3. Click Security Cloud Platform.
    Click Security Cloud Platform
  4. Click Steering Configuration.
    Click Steering Configuration
    Note: If Dynamic Steering is Enabled, ensure you select either On-Premises or Off-Premises to ensure your allow or block is set in the appropriate setting.

    Ensure that either On-Premises or Off-Premises is selected
  5. Click Exceptions.
    Click Exceptions
    Note: If Dynamic Steering is Enabled, ensure you select either On-Premises or Off-Premises to ensure your allow or block is set in the appropriate setting.

    Ensure either On-Premises or Off-Premises is selected
  6. In the Exceptions tab, click Add Exception.
    Click Add Exception
  7. The Add Exception configuration displays. In the Exception Type, ensure that the Certificate Pinned Application is selected.
    Ensure that Certificate Pinned Application is selected
  8. In the Certificate Pinned Application area click +New Custom.
    Click +New Customer 
  9. In the New Certificate-Pinned Application, enter a value for the Application Name.
    Enter Application Name
  10. In the Platform picklist, select the Platform the application is running on.
    Select the Platform the application is running on
  11. The Definition value changes based on the platform selected. For Windows or Mac, enter the process name for the applications executable. For iOS, ChromeOS, or Android you enter the domains that the application needs access to.
    Enter the information for the specific platform selected
  12. Click Create to save your settings.
    Click Create
  13. Back on the Add Exception tab the application name appears under Actions. Ensure a Bypass or Block is selected for your desired outcome.
    Ensure Bypass or Block is selected
  14. Once you are finished click Add to finish adding an exception.
    Click Add

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Netskope
Article Properties
Article Number: 000180641
Article Type: How To
Last Modified: 31 Jan 2025
Version:  9
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.