RecoverPoint for VMs: How to update Certificates in RecoverPoint for VMs environments
Summary: The certificates by RecoverPoint(RP) for a Virtual Machines environment can be either; default certificate, self-signed certificate, or CA signed certificate. All three types of certificates can apply to RecoverPoint cluster or vCenter server. ...
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Instructions
This procedure is required in the following scenarios:
- If the vCenter server or RecoverPoint certificate has been changed to a self or CA signed, rather than a default one.
- If the plug-in server was unable to retrieve the default certificates automatically.
- When plug-in server deployment is failing with certificate errors
How to add RecoverPoint and vCenter certificates to a plug-in server:
- Add a self, or CA signed RecoverPoint certificate to the Plug-in server:
- Ensure that the root user is enabled on-site control RecoverPoint Appliance (RPA).
- Log in to the Plug-in Server from the vSphere Web Console.
- Download the RecoverPoint Certificate to the Plug-in Server.
scp root@{CLUSTER_IP}:/etc/kbox/ssl/rpa_web_server.crt /etc/pki/trust/anchors/ - Update the certificate management service on the Plug-in Server by running the following command from within the vSphere Console:
update-ca-certificates - Restart the Plug-in Server, power it back on giving it roughly 2 minutes to orient itself. If done too early, internal errors and other communication issues appear in the HTML5 plug-in.
reboot - After two minutes have passed with the Plug-in Server being online, log back in to the RecoverPoint for Virtual Machine HTML5 Plug-in to see if the Dashboard has been populated with cluster information.
- Add a self, or CA signed vCenter certificate to the plug-in:
- Log in to the RecoverPoint Plug-in Server from the vSphere Web Console.
- Download the vCenter certificate .zip file using the command below.
curl -ko download.zip https://{VCENTER_IP}/certs/download.zip - Extract the certificate files to the /etc/pki/trust/anchors directory. This also ignores the CRL files with the r* extension.
unzip -j download.zip "certs/lin/*" -x "*.r*" -d "/etc/pki/trust/anchors" - Update the certificate management service on the Plug-in Server by running the following command from within the vSphere Console:
update-ca-certificates - Restart the Plug-in Server, power it back on giving it roughly 2 minutes to orient itself. If done too early, internal errors and other communication issues appear in the HTML5 plug-in.
reboot - After the 2 minutes, log back in to the RecoverPoint for Virtual Machine HTML5 Plug-in to see if the Dashboard has been populated with cluster information.
- Add vCenter certificate to RecoverPoint side:
- Manually add the new vCenter cert in base64 format (CA cert only) under Trusted Store of RecoverPoint Appliance(RPA).
- Log in into the admin menu.
- Go to Options.
[2] Setup > [8] Advanced options > [2] Security options > [2] Certificates management > [2] Truststore management > [2] Add trusted certificate - Add the CA certificate to the trusted store of RecoverPoint Appliance(RPA).
You must open the certificate in a readable view and copy the whole certificate including:-----BEGIN CERTIFICATE REQUEST-----To-----END CERTIFICATE REQUEST-----
Paste it in PuTTY then add a # in a new line and press Enter. - Run the command from the RecoverPoint system CLI.
update_vcenter_server_registration -f
Additional Information
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Affected Products
RecoverPoint for Virtual MachinesArticle Properties
Article Number: 000181907
Article Type: How To
Last Modified: 20 Nov 2025
Version: 12
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