PowerStore Alerts: Node SAS1 and SAS2 HBA Link Level
Summary: Node SAS 1 Port link health level has changed
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Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.Cause
Cause is mentioned in the resolution section under respective alerts.
Resolution
| Alert ID | XMS_NODE_SAS1_HBA_LINK_LEVEL_LEVEL_5_MAJOR |
| Alert Text | Node SAS port 1 state was changed from %(old_value)s to %(sas1_hba_port_health_level)s. |
| Error Code | (0x00303E05) |
| System Impact | Faulty SAS port health may affect cluster performance |
| Resolution | Cause The alert is raised when the Node SAS port 1 path is Degraded. Solution Check for issues on Expansion Enclosure, LCC, SAS cables. Check the Hardware Installation and Upgrade Guide to determine the corresponding LCC and port. Contact technical support for further assistance. |
| Alert ID | XMS_NODE_SAS1_HBA_LINK_LEVEL_LEVEL_6_CRITICAL |
| Alert Text | Node SAS port 1 state was changed from %(old_value)s to %(sas1_hba_port_health_level)s |
| Error Code | (0x00303E06) |
| System Impact | Faulty SAS port health may affect cluster performance |
| Resolution | Cause The alert is raised when the Node SAS port 1 path is Critically Degraded. Solution Check for issues on Expansion Enclosure, LCC, SAS cables. Check the Hardware Installation and Upgrade Guide to determine the corresponding LCC and port. Contact technical support for further assistance. |
| Alert ID | XMS_NODE_SAS2_HBA_LINK_LEVEL_LEVEL_5_MAJOR |
| Alert Text | The following management addresses are not reachable via ICMP from %(address): %(addresses). |
| Error Code | (0x00303E05) |
| System Impact | Faulty SAS port health may affect cluster performance |
| Resolution | Cause This alert is raised when only 2 physical interfaces are active for Node SAS port 2 Solution Check for issues on Expansion Enclosure, LCC, SAS cables. Check the Hardware Installation and Upgrade Guide to determine the corresponding LCC and port. Contact technical support for further assistance. |
| Alert ID | XMS_NODE_SAS2_HBA_LINK_LEVEL_LEVEL_6_CRITICAL |
| Alert Text | Node SAS port 2 state was changed from %(old_value)s to %(sas2_hba_port_health_level)s |
| Error Code | (0x00303F06) |
| System Impact | Faulty SAS port health may affect cluster performance |
| Resolution | Cause This alert is raised when only one of the physical interface is active for Node SAS port 2. Solution Check for issues on Expansion Enclosure, Link Control Card, SAS cables. Check the Hardware Installation and Upgrade Guide to determine the corresponding LCC and port. Contact technical support for further assistance. |
Affected Products
PowerStoreArticle Properties
Article Number: 000182003
Article Type: Solution
Last Modified: 17 Jun 2025
Version: 3
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