Data Domain: La actualización falla con el error "Upgrade already in progress"

Summary: La actualización falla y se muestra el mensaje de error "upgrade already in progress".

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Symptoms

Se recibe el siguiente mensaje de error cuando se intenta actualizar:

# system upgrade 6.2.1.30-663869.rpm
    ** This command is deprecated and will be unavailable in future releases.
    Use 'system upgrade start' or 'system upgrade precheck' instead.

    The 'system upgrade' command upgrades the Data Domain OS. File access
    is interrupted during the upgrade. The system reboots automatically
    after the upgrade.
    Are you sure? (yes|no) [no]: yes

    ok, proceeding.

    **** Upgrade failed: another upgrade is in progress.

Cause

Este error solo se produce en configuraciones de DD HA. El enrutamiento de red y el código de alta disponibilidad pueden afectar la comunicación del nodo par, lo que provoca errores de RPC en la ejecución de la interfaz de línea de comandos (CLI). En los registros, se ven entradas como las siguientes: 
[messages.engineering]
Oct 13 13:07:58 localhost reg_async[29701]: NOTICE: Run: chroot /ddr/aspirin-rootfs-CentOS/ /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;' 2>&1
Oct 13 13:08:02 localhost ntpd[28156]: ntpd exiting on signal 15 (Terminated)
Oct 13 13:08:31 localhost reg_async[29701]: INFO: sms_net_route_n_rules_add_n_del: Executing: /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;'
Oct 13 13:08:31 localhost reg_async[29701]: NOTICE: Run: chroot /ddr/aspirin-rootfs-CentOS/ /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;' 2>&1
Oct 13 13:08:35 localhost ntpd[5250]: ntpd exiting on signal 15 (Terminated)
Oct 13 14:03:44 localhost ddsh: NOTICE: cmd scp -t /ddr/var/releases/ exited with 0:
Oct 13 14:05:02 localhost ddsh: NOTICE: MSG-DDSH-00017: autosupport: command "ddboost fc group show detailed" exited with code: 41
Oct 13 14:20:14 localhost ddsh: NOTICE: MSG-DDSH-00017: (tty=pts/0, session=20294) root: command "system upgrade 6.2.1.30-663869.rpm" exited with code: 607
Oct 13 14:24:18 localhost ddsh: NOTICE: MSG-DDSH-00017: (tty=pts/0, session=20294) root: command "system upgrade precheck status" exited with code: 607
Las fallas de la CLI se pueden evitar si los pares de alta disponibilidad están configurados correctamente.

Resolution

  1. Verifique que el par de alta disponibilidad esté configurado correctamente mediante un recurso compartido CIFS o una exportación NFS. Busque el siguiente archivo y elimínelo:
/ddvar/lock/upgrade_lock
  1. Reinicie la actualización.
Si los pasos anteriores no abordan el problema, genere un paquete de soporte y abra un caso de soporte técnico.

Affected Products

DD OS 6.2
Article Properties
Article Number: 000183667
Article Type: Solution
Last Modified: 21 Mar 2025
Version:  5
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