Data Domain: Falha no upgrade com o erro "Upgrade already in progress"

Summary: Falha no upgrade com a mensagem de erro "upgrade already in progress".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

A seguinte mensagem de erro é recebida ao tentar fazer upgrade:

# system upgrade 6.2.1.30-663869.rpm
    ** This command is deprecated and will be unavailable in future releases.
    Use 'system upgrade start' or 'system upgrade precheck' instead.

    The 'system upgrade' command upgrades the Data Domain OS. File access
    is interrupted during the upgrade. The system reboots automatically
    after the upgrade.
    Are you sure? (yes|no) [no]: yes

    ok, proceeding.

    **** Upgrade failed: another upgrade is in progress.

Cause

Esse erro ocorre somente em configurações do DD HA. O roteamento de rede e o código de HA podem afetar a comunicação do nó par, causando erros de RPC na execução da interface de linha de comando (CLI). Nos logs, entradas como as abaixo são exibidas: 
[messages.engineering]
Oct 13 13:07:58 localhost reg_async[29701]: NOTICE: Run: chroot /ddr/aspirin-rootfs-CentOS/ /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;' 2>&1
Oct 13 13:08:02 localhost ntpd[28156]: ntpd exiting on signal 15 (Terminated)
Oct 13 13:08:31 localhost reg_async[29701]: INFO: sms_net_route_n_rules_add_n_del: Executing: /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;'
Oct 13 13:08:31 localhost reg_async[29701]: NOTICE: Run: chroot /ddr/aspirin-rootfs-CentOS/ /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;' 2>&1
Oct 13 13:08:35 localhost ntpd[5250]: ntpd exiting on signal 15 (Terminated)
Oct 13 14:03:44 localhost ddsh: NOTICE: cmd scp -t /ddr/var/releases/ exited with 0:
Oct 13 14:05:02 localhost ddsh: NOTICE: MSG-DDSH-00017: autosupport: command "ddboost fc group show detailed" exited with code: 41
Oct 13 14:20:14 localhost ddsh: NOTICE: MSG-DDSH-00017: (tty=pts/0, session=20294) root: command "system upgrade 6.2.1.30-663869.rpm" exited with code: 607
Oct 13 14:24:18 localhost ddsh: NOTICE: MSG-DDSH-00017: (tty=pts/0, session=20294) root: command "system upgrade precheck status" exited with code: 607
As falhas da CLI poderão ser evitadas se os pares de HA forem configurados corretamente.

Resolution

  1. Verifique se o par de HA está configurado corretamente usando um compartilhamento CIFS ou uma exportação NFS. Verifique o seguinte arquivo e remova-o:
/ddvar/lock/upgrade_lock
  1. Reinicie a atualização.
Se as etapas acima não resolverem o problema, gere um pacote de suporte e abra um caso de suporte técnico.

Affected Products

DD OS 6.2
Article Properties
Article Number: 000183667
Article Type: Solution
Last Modified: 21 Mar 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.