Data Domain: Uppgraderingen misslyckas med felet "Uppgradering pågår redan"

Summary: Uppgraderingen misslyckas med felmeddelandet "uppgradering pågår redan".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Följande felmeddelande visas när du försöker uppgradera:

# system upgrade 6.2.1.30-663869.rpm
    ** This command is deprecated and will be unavailable in future releases.
    Use 'system upgrade start' or 'system upgrade precheck' instead.

    The 'system upgrade' command upgrades the Data Domain OS. File access
    is interrupted during the upgrade. The system reboots automatically
    after the upgrade.
    Are you sure? (yes|no) [no]: yes

    ok, proceeding.

    **** Upgrade failed: another upgrade is in progress.

Cause

Det här felet uppstår endast på DD HA-konfigurationer. Nätverksroutning och HA-kod kan påverka peer-nodkommunikation, vilket orsakar RPC-fel vid körning av kommandoradsgränssnitt (CLI). I loggarna visas poster som nedan: 
[messages.engineering]
Oct 13 13:07:58 localhost reg_async[29701]: NOTICE: Run: chroot /ddr/aspirin-rootfs-CentOS/ /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;' 2>&1
Oct 13 13:08:02 localhost ntpd[28156]: ntpd exiting on signal 15 (Terminated)
Oct 13 13:08:31 localhost reg_async[29701]: INFO: sms_net_route_n_rules_add_n_del: Executing: /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;'
Oct 13 13:08:31 localhost reg_async[29701]: NOTICE: Run: chroot /ddr/aspirin-rootfs-CentOS/ /bin/bash -c 'while ip rule delete table tethMa 2>/dev/null; do :; done; exit 0;' 2>&1
Oct 13 13:08:35 localhost ntpd[5250]: ntpd exiting on signal 15 (Terminated)
Oct 13 14:03:44 localhost ddsh: NOTICE: cmd scp -t /ddr/var/releases/ exited with 0:
Oct 13 14:05:02 localhost ddsh: NOTICE: MSG-DDSH-00017: autosupport: command "ddboost fc group show detailed" exited with code: 41
Oct 13 14:20:14 localhost ddsh: NOTICE: MSG-DDSH-00017: (tty=pts/0, session=20294) root: command "system upgrade 6.2.1.30-663869.rpm" exited with code: 607
Oct 13 14:24:18 localhost ddsh: NOTICE: MSG-DDSH-00017: (tty=pts/0, session=20294) root: command "system upgrade precheck status" exited with code: 607
CLI-felen kan undvikas om HA-peer-datorerna är korrekt konfigurerade.

Resolution

  1. Kontrollera att HA-paret är korrekt konfigurerat med hjälp av en CIFS-resurs eller NFS-export. Sök efter följande fil och ta bort den:
/ddvar/lock/upgrade_lock
  1. Starta om uppdateringen.
Om ovanstående steg inte löser problemet genererar du ett supportpaket och öppnar ett tekniskt supportärende.

Affected Products

DD OS 6.2
Article Properties
Article Number: 000183667
Article Type: Solution
Last Modified: 21 Mar 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.