The Microphone Mute LED Indicator is always lit on the Dell C2422HE, C2722DE, and C3422WE Monitors
Summary: The following article provides information about the microphone mute LED indicator on the C2422HE, C2722DE, and C3422WE monitors and why it sits with a constant red light.
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Symptoms
The microphone mute indicator on the C2422HE, C2722DE, and C3422WE monitors is lit solid red
The microphone mute LED indicator on the C2422HE, C2722DE, and C3422WE monitors is a constantly lit red light.
This indicates that the microphone mute is activated. We would only expect this to change when the webcam and microphone module are released from their retracted position within the monitor.
Cause
Resolution
The webcam and microphone are disabled whenever the webcam module is retracted. (The pop in position.)
In this retracted state, the microphone mute LED indicator will always light up a static red color.
The monitor is working as we would expect at this point.
Affected Products
Dell 24 Video Conferencing Monitor C2422HE, Dell 27 Video Conferencing Monitor C2722DE, Dell 34 Video Conferencing Curved Monitor C3422WEArticle Properties
Article Number: 000183873
Article Type: Solution
Last Modified: 22 Apr 2025
Version: 4
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