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How to Add or Modify Office 365 Subscription Licenses

Summary: This article describes the process for adding or modifying Office 365 licenses.

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Article Content


  1. This article applies to Microsoft 365 subscriptions acquired via the Cloud Solution Provider (CSP) program from Dell. This excludes Microsoft 365 consumer products, such as Microsoft 365 Personal, Family, or licenses purchased along with a new Dell system.
  2. This article does not apply to Microsoft 365 subscriptions acquired through a channel partner.
  1. Log in to the Customer Portal. See: How to Log Into the Office 365 Customer Portal for additional help.
    Note: For Canadian customers, use the following link to login:
  2. Go to Store > Add subscribers to a New or Existing Service Plan to open the Buy Additional Resources page. 
  3. Select the subscription name you would like to upgrade or downgrade and select Next.

    Image depicts the Buy Additional Resources page

    Note: If an ineligible subscription is selected, an error message will be displayed.

    Image depicts the error message encountered on the Buy Additional Resources page

  4. Identify the Office 365 product/licenses to modify, and adjust the number of licenses in the New Limit column. Then, select Next.

    Image depicts the current licenses in use

    Note: The number of licenses you currently have and are in use is displayed in the Current Usage/Limit column. Multiple licenses can be upgraded and downgraded from within the same order.
  5. Review the order information and confirm that the correct payment method (if relevant) is selected, then select Place Order.

    Image depicts the subscription selection screen

    Note: If you are downgrading your subscription, any eligible refund amounts for the current billing period will be displayed.

    Image depicts refund options when downgrading

  6. Once the selected order is placed, an email will be sent to the selected email address confirming the changes made. A separate email will also be sent detailing the new charges or changes to your account.

Article Properties

Affected Product

Microsoft 365 from Dell


Microsoft 365 from Dell

Last Published Date

10 May 2024



Article Type

How To