Data Domain: File system (DDFS) restarts if system logs are flooded with net filter message

Summary: Data Domain file system (DDFS) may restart if system logs are flooded with net filter message (see example)

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Symptoms

Data Domain file system (DDFS) may restart if system logs are flooded with net filter message.

Example:       
#log view debug/messages.engineering    <– This opens file in VI editor 

Look for key word net_filter:       
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for ::/0:161 program_name snmpd
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:161 program_name snmpd
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for ::/0:161 program_name snmpd
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:161 program_name snmpd
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for ::/0:919 program_name rpcbind
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:919 program_name rpcbind
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for ::/0:919 program_name rpcbind
Feb 24 16:15:54 dd01 sms: ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:919 program_name rpcbind
Similar messages are reported in sms.info file:      
#log view debug/sm/sms.info
02/24 16:11:49.043 (tid 0xf2ad5b0): ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:111 program_name rpcbind
02/24 16:11:49.053 (tid 0xf2ad5b0): ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:111 program_name rpcbind
02/24 16:11:49.063 (tid 0xf2ad5b0): ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:161 program_name snmpd
02/24 16:11:49.072 (tid 0xf2ad5b0): ERROR: sms_net_filter_check_add_auto_services: service could not be updated for 0.0.0.0/0:161 program_name snmpd
02/24 16:11:49.081 (tid 0xf2ad5b0): ERROR: sms_net_filter_check_add_auto_services: service could not be updated for ::ffff:127.0.0.1:8009 program_name java
02/24 16:11:49.090 (tid 0xf2ad5b0): ERROR: sms_net_filter_check_add_auto_services: service could not be updated for ::ffff:127.0.0.1:8009 program_name java
02/24 16:11:49.099 (tid 0xf2ad5b0): ERROR: sms_net_filter_check_add_auto_services: service could not be updated for ::/0:809 program_name dd_vrr_vtl
Large number of net filter messages trigger DDFS to restart with one of following symptoms:      
  • NFS RPC timeout
  • HMON timeout
  • CROND timeout
  • Directory manager code
PANIC: ddr/fm/fm_fastcopy.c: fms_is_new_content: 326: Fatal Error

Cause

In DDOS 6.x, net filter feature was introduced to configure firewall settings with auto configured list. Engineering found a code defect in net filter function which causes a large number of messages logged in messages.engineering and sms.info,

Resolution

Dell engineering has addressed this issue. Reference defect DDOSCFD-2546. Fix for defect is included in DDOS 6.2.1.30 or later.

The following workaround can be applied until DDOS is upgraded. 
# net filter show map all
# net filter auto-list delete ports all
# net filter stop
# net filter enable
# net filter enable all



Affected Products

Data Domain

Products

DD OS 6.2, DD OS 6.0, DD OS 6.1
Article Properties
Article Number: 000184251
Article Type: Solution
Last Modified: 04 Sep 2025
Version:  3
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