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Vostro 3681 Dvd Drive Does Not Autoplay after Placing a Disk in the Drive

Summary: The following article provides information about a DVD drive issue that is seen on the Vostro 3681 Tower computer.

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Symptoms

DVD Drive Problems on the Vostro 3681 Tower

Vostro 3681 Tower owners have reported that the DVD drive may not autoplay after you insert the disc.

The status icon for the DVD drive does not update whenever a disc is inserted or removed from the drive.


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Cause

The older BIOS revisions needed updated to account for this problem.


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Resolution

Updating to the latest BIOS version on the computer will help to resolve the issue. To download and install the latest BIOS:

WARNING: Dell recommends disconnecting devices such as external hard drives, printers, scanners, and so on, before updating the BIOS.
NOTE: To learn more about updating the BIOS on a Dell computer, see the Dell knowledge base article Dell BIOS Updates.
NOTE: To install the BIOS, your user account must have administrator privileges.
  1. Browse to https://www.dell.com/support/drivers.
  2. Identify your Dell computer.
    1. Click Download and Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
    2. Enter the Service Tag of the laptop and click Search.
    3. Or, click Browse all products and select your Dell computer from the catalog.
  3. Select the Operating System that is installed on the Dell computer.
  4. Under Category, select BIOS.
  5. Locate the latest Dell Vostro 3881/3888/3681 System BIOS (Version 2.0.6 or newer).
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.
  9. Your computer will restart as part of the installation process.


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Affected Products

Vostro 3681