SourceOne Email Management: O SourceOne não consegue converter índices ISYS em ElasticSearch porque o ElasticSearch do SourceOne não conseguiu se comunicar com o cluster
Summary: O SourceOne não consegue converter índices ISYS em ElasticSearch porque o ElasticSearch do SourceOne não conseguiu se comunicar com o cluster.
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Symptoms
O SourceOne não consegue converter índices ISYS em ElasticSearch porque o nó do SourceOne não conseguiu usar o endereço do host local para se comunicar com o cluster do ES.
Ao tentar converter um índice, o seguinte erro é recebido:
Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567)|EXCurl.cpp(360)|
Failed to perform CURL operation, CURL ERROR [%1!d!] :: %2 (0x86042567) Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567) [ExAsIndex.exe, EXCurl.cpp(360).EXCurl::RunCurl] |EXCurl.cpp(128)|
Http request failed. CURL error code: (URL = )|ExElasticsearchClient.cpp(3304)|
Failed to perform CURL operation, CURL ERROR [%1!d!] :: %2 (0x86042567) Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567) [ExAsIndex.exe, EXCurl.cpp(128).EXCurl::GET] >Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567) [ExAsIndex.exe, EXCurl.cpp(360).EXCurl::RunCurl] |ExElasticsearchClient.cpp(3306)|
Failed to Start ExAsIdxObj Thread (0x8604280F)|ExAsIdxComp.cpp(862)|
Ao tentar converter um índice, o seguinte erro é recebido:
Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567)|EXCurl.cpp(360)|
Failed to perform CURL operation, CURL ERROR [%1!d!] :: %2 (0x86042567) Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567) [ExAsIndex.exe, EXCurl.cpp(360).EXCurl::RunCurl] |EXCurl.cpp(128)|
Http request failed. CURL error code: (URL = )|ExElasticsearchClient.cpp(3304)|
Failed to perform CURL operation, CURL ERROR [%1!d!] :: %2 (0x86042567) Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567) [ExAsIndex.exe, EXCurl.cpp(128).EXCurl::GET] >Failed to perform CURL operation, CURL ERROR [7] :: Couldn't connect to server (0x86042567) [ExAsIndex.exe, EXCurl.cpp(360).EXCurl::RunCurl] |ExElasticsearchClient.cpp(3306)|
Failed to Start ExAsIdxObj Thread (0x8604280F)|ExAsIdxComp.cpp(862)|
Cause
Isso foi causado pela configuração do arquivo elasticsearch.yml do SourceOne para usar o endereço IP local como network.host em vez de 0.0.0.0 para se conectar ao cluster do ES.
O servidor do SourceOne tinha duas placas NIC e a prioridade era a placa "Private" que bloqueava o acesso ao endereço configurado para a comunicação do ElasticSearch. A segunda NIC "Public" não tem essa restrição.
O servidor do SourceOne tinha duas placas NIC e a prioridade era a placa "Private" que bloqueava o acesso ao endereço configurado para a comunicação do ElasticSearch. A segunda NIC "Public" não tem essa restrição.
Resolution
Desative a placa NIC "Private" do servidor do SourceOne e use network.host: 0.0.0.0 na configuração do elasticsearch.yml.
Affected Products
SourceOne Email ManagementArticle Properties
Article Number: 000184607
Article Type: Solution
Last Modified: 02 Jun 2025
Version: 6
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