Troubleshoot OneDrive for iOS app problems

If you are having camera roll issues, for example, automatic camera upload is not working, not all photos are uploaded, take the following steps to help fix the problem:

1. Check your Wi-Fi connectivity; ensure that the mobile OneDrive settings for camera upload on metered connections are not switched off.
2. Disable camera upload in OneDrive app settings.
3. Go to www.onedrive.live.com  and rename your Camera Roll folder.
4. Enable camera upload to start the reuploading of all camera roll photos from your mobile device into the cloud.
   Note: OneDrive cannot upload photos optimized for iCloud. To disable optimization, tap Settings > iCloud > Photos, then clear Optimize Storage.

If it takes a while to look for photos or do camera uploads but there is no error message, it might be as you have too many figures on your camera roll. The delay may also be caused by facial recognition and location data settings in your photos. To resolve this, do the following:

1. Reduce the number of photos in your camera roll; move some of your photos to another folder.
2. Turn off optimized storage in iOS photo and figure settings.
3. Leave OneDrive running overnight to finish uploading.
   Note: For large amounts of data, especially if you also connect to iCloud, the upload process may take longer. Refrain from signing out or reinstalling the app currently as it will only cause the process to restart.

A file will not upload if it does not fit into your available OneDrive storage space. To see how space you have remaining or get more storage, tap Menu Settings and then tap your account name to see your total storage and space available. Alternatively, sign in first to go to your storage page online.

If sync does not work, OneDrive is not launching or OneDrive is being unresponsive, try to reinstall OneDrive:

1. Uninstall OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the corner then accept the confirmation message to delete it.
2. Press and hold the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. This does a soft-reset of the phone.
3. Reinstall the OneDrive app from the App Store.
4. Make sure that OneDrive is kept up to date by enabling it in your device's Settings > General > Background App Refresh.
   Note: You may find that enabling location services for OneDrive helps, especially if it is during background sync. You can turn Location Services on or off at Settings > Privacy > Location Services.

The file might be open in another app. Save any changes to the file, close the app, then try to upload the file again.

OneDrive cannot upload this file to this location.

The filename (including the path) is too long. The filename and path must contain fewer than 442 characters. Shorten the name of your file or the name of subfolders in OneDrive, or select a subfolder that is closer to the top-level folder, then try to upload the file again.

OneDrive cannot find this file.

You may receive this message if you have moved the file on your computer after an automatic upload has occurred. If the file has been moved, renamed, or deleted before you tried to upload it, locate the file then try to upload it again.

Filename errors

If you receive the error message, A file with this name already exists, rename the file that you are trying to upload.

If you receive the error message, the file contains restricted characters, remove unnecessary characters from the filename (for example, /, \, <, >,: *, ",?, |).