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Voice Recorder App Cannot Record Audio

Summary: This article provides information about what to do when Voice Recorder app cannot record audio.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


You may notice that you cannot record audio using the Voice Recorder application.

Affected platforms

  • Alienware M15 R3
  • Alienware M17 R3
  • Inspiron 3590
  • Inspiron 5510
  • Inspiron 5710
  • Inspiron 7306 2-in-1
  • Inspiron 7500
  • Inspiron 7506 2-in-1
  • Inspiron 7700
  • Latitude 5310
  • Latitude 5310 2-in-1
  • Latitude 5320
  • Latitude 5420
  • Latitude 5520
  • Latitude 7210 2-in-1
  • Latitude 7310
  • Latitude 7320
  • Latitude 7410
  • Latitude 7420
  • Latitude 7520
  • Latitude 7720 Rugged
  • Latitude 9410
  • Precision 3560
  • Precision 7550
  • Precision 7560
  • Precision 7750
  • Precision 7760


No Cause Information.


Updating the latest audio driver on the computer will help resolve the issue. To download and install the latest audio driver, follow the steps mentioned below.

WARNING: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly, cause the computer to crash or not boot into the operating system, or in some rare instances infect the computer with virus, trojan, or other malicious software.
NOTE: Drivers for third-party or non-Dell products such as non-Dell branded printers, docking stations, webcams, scanners, monitors, and so on must be downloaded from the device manufacturer's website.
  1. Browse to
  2. Identify your Dell computer.
    1. Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
    2. Enter the Service Tag of the laptop and click Search.
    3. Or, click Browse all products and select your Dell computer from the catalog.
  3. Select the Operating System that is installed on the Dell computer.
  4. Under Category, select Audio.
  5. Locate the latest Audio driver (version A07 or newer).
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the downloaded audio driver setup file and follow the on-screen instructions to complete the installation process.

If the issue is not resolved by updating the driver, see the Dell knowledge base article How to Troubleshoot Audio or Sound Recording Issues for additional troubleshooting steps.

Article Properties

Affected Product
Alienware M15 R3, Alienware M17 R3, Dell G3 15 3590, Dell G15 5510, Dell G7 15 7500, Dell G7 17 7700, Inspiron 7300 2-in-1, Inspiron 7306 2-in-1, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7506 2-in-1, Latitude 7210 2-in-1 , Latitude 7220 Rugged Extreme Tablet, Latitude 5310 2-in-1, Latitude 5310, Latitude 5320, Latitude 7310, Latitude 7320, Latitude 7410, Latitude 7420, Latitude 9410, Latitude 5520, Latitude 7520, Latitude 5420, Precision 3560, Precision 7550, Precision 7560, Precision 7750, Precision 7760 ...
Last Published Date

14 Sep 2021



Article Type