PowerFlex 3.0: Unable to run REST API calls against PowerFlex IM Gateway

Summary: IM Gateway returns HTTP error 428 when trying to test the REST API from the IM or when trying to use a REST API tool (for example "curl") against its IP address.

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Symptoms

This issue may arise when trying to use IM Gateway as the REST API endpoint. 

Error when trying to use "Test REST configuration" from the Gateway:
 

Test REST configuration


Error when trying to connect to the API server (Gateway):
 

Browser.png


Error message when trying to use "curl":
 

curl -k -v --basic --user admin:password https://10.200.x.x/api/login [10.200.x.x]
 
* About to connect() to 10.200.x.x port 443 (#0)
*   Trying 10.200.x.x...
* Connected to 10.200.x.x (10.200.x.x) port 443 (#0)
* Initializing NSS with certpath: sql:/etc/pki/nssdb
* skipping SSL peer certificate verification
* SSL connection using TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
* Server certificate:
*       subject: CN=ScaleIO-10-200-x-x-GW.sioesxinode06,OU=ASD,O=EMC,L=Hopkinton,ST=Massachusetts,C=US
*       start date: Dec 02 07:30:05 2019 GMT
*       expire date: Nov 05 07:30:05 2024 GMT
*       common name: ScaleIO-10-200-x-x-GW.sioesxinode06
*       issuer: CN=ScaleIO-10-200-x-x-GW.sioesxinode06,OU=ASD,O=EMC,L=Hopkinton,ST=Massachusetts,C=US
* Server auth using Basic with user 'admin'
> GET /api/login HTTP/1.1
> Authorization: Basic YWRtaW46U2NhbAFAta==
> User-Agent: curl/7.29.0
> Host: 10.200.x.x
> Accept: */*
>
< HTTP/1.1 428
< Cache-Control: no-cache
< Expires: Thu, 01 Jan 1970 00:00:00 GMT
< Pragma: no-cache
< Cache-Control: no-store
< Content-Type: application/json;charset=UTF-8
< Transfer-Encoding: chunked
< Vary: Accept-Encoding
< Date: Fri, 25 Jun 2021 14:00:00 GMT
< Server: ScaleIO Gateway
<
* Connection #0 to host 10.200.x.x left intact
{"message":"Failed connecting to cluster: 10.200.x.x 10.200.x.x","httpStatusCode":428,"errorCode":0}


IM Gateway "scaleio.log":

2021-06-25 05:14:27,153 [https-jsse-nio-443-exec-7] INFO  c.e.s.s.s.ConnectionServiceImpl - Got exception when trying to connect to cluster: tcp://10.200.x.x:6611 (with configured 10 concurrent requests)
com.emc.ecs.net.exceptions.SecureConnectionDisabledException: null 

 

Impact
Unable to use REST API with PowerFlex.

Cause

The MDM cluster was configured with secure management communication disabled:

 

# scli --query_all | grep -i secure
        Management Clients secure communication: Disabled


 

The IM Gateway was configured to work with the following configuration:

 

# grep -i secure /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/gatewayUser.properties
#######Secure connection with MDM properties#######
# Allow a non-secured REST connection to the MDM if a secured connection can't be established
gateway-security.allow_non_secure_communication=true

 


Due to a software issue, the communication between the Gateway and the MDM was not successful.

Resolution

Set MDM Management clients communication to secure:

scli --set_management_client_communication --enable_client_secure_communication

 

Additional Information

Impacted versions:
PowerFlex operating system 3.0.x.x

Addressed in version:
PowerFlex operating system 3.0.1.4 and later

Affected Products

PowerFlex Software
Article Properties
Article Number: 000189979
Article Type: Solution
Last Modified: 12 Nov 2025
Version:  4
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