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Problems with Windows 11 Microsoft Account

Summary: Explore this page to get steps for how to reset your Microsoft password online and on a Windows 11 computer.

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Affected Operating Systems:

Windows 11




Select what you would like to do, Install Requirements or Recover Microsoft Account.

  • There is no Local account option for Windows 11 Home.
  • Microsoft Account is mandatory.
  • Internet is required during Out of Box Experience.

Microsoft Account requirements for Windows 10, Windows 11, Office 365, and M365

Most Microsoft solutions mandate a Microsoft Account (MSA) at time of product setup and activation. This includes Windows 11 Home Edition, Microsoft Teams 2.0, and all Office 365, Office 2019, and M365 products.

A Microsoft Account (MSA) has several advantages over a local account and provides increased security, easy synchronization of personal settings and documents for consumer and commercial users.

You can use an existing MSA or create one while during the setup of the computer.

An MSA makes it easier to use the same account, personalized settings, and your data across multiple devices (including phones and tablets) with automated synchronization and backup through OneDrive.

The MSA supports two-factor authentication and adds a layer of security for protecting your information. It also stores the BitLocker recovery key should you ever have to recover Windows after a critical event.

An MSA automatically saves the product keys to Microsoft products and cloud services, such as Outlook, OneDrive, Xbox LIVE, or Microsoft 365 computer (including the Windows product key that is factory that is installed on your Dell computer). It allows easy access, and reactivation should you have to reinstall Windows or Microsoft 365 (Office 365) at any point.

Data access through mobile and web applications allows you to access your documents on the go. Go to External Link to see all benefits a Microsoft Account provides.

If you cannot access your MSA, or have questions about the content in your MSA, reference Recover Microsoft Account below or contact Microsoft directly at

Dell cannot assist with MSA account recovery.

Microsoft provides multiple recovery options should you have lost access to your Microsoft Account.

To protect your privacy, Microsoft fully automated the account recovery process.

Dell does not have access to Microsoft Accounts. Our teams cannot assist with the recovery process or restoration of license information in the MSA and will direct to the options below:

Go to Get help with your Microsoft account ( External Link) for all Microsoft Account management and recovery help.

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Last Published Date

04 Oct 2021



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