OpenManage Enterprise: How to Create Alert Policies

Summary: Systems Management Training Video that Covers How to Create Alert Policies in Dell EMC OpenManage Enterprise.

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Instructions

This video covers How to Create Alert Policies in Dell EMC OpenManage Enterprise.

Link to the Dell Technologies YouTube channel video:
How to Create Alert Policies in OpenManage Enterprise
 

Purpose of Alert Policies 

  • Email Hardware Failures 

  • Forward Alerts to other management software 

  • SMS Alerts 

  • Power Off server in response to specific error 

  • Remote Script Execution on event 

  • Ignore a specific alert 

 

Alert Policy Requirements 

  • SNMP Traps coming from targets 

  • Alert Policy wizard 

 

Note: Since most Alert Actions are similar, this module focuses on the most common, Email Alerts, and the one that needs extra configuration, Remote Scripts. 

 

Alert Policies Troubleshooting - Email Alerts: 

 

Step 1: Receive SNMP Trap from the device. 

  • Check the Alert log - If no alerts check the iDRAC configuration 

  • Use the Test Event option in the iDRAC to simulate an error 

 

Step 2: Alert Policy Configuration 

  • Under Category, select the All checkbox since often the customer is filtering out the alerts they wanted 

alert policy category

  • Under Target, Ensure all devices you want email messages from are selected 

  • Under Date & time, do not select anything at all. Often customers are set times here and if any alerts fall outside of that they get nothing 

alert policy date and time

  • Under Severity, Warning and Critical should be fine 

  • Under Action, fill out customer email details.  

 

Step 3: Send Test trap from iDRAC again to verify functionality. 

  • Check the Alert log again to verify it got to the appliance 

  • Wait for email 

  • If no email then we are talking Mail server configuration 

  • Under Application Settings > Alerts > Email Configuration, check the email server configuration 

  • Ensure that IP is correct, port is correct and credentials are correct. Click Authentication and SSL for testing. 

alert policy email

 

Alert Policies Troubleshooting - Remote Scripts: 

 

Purpose of Remote Scripts 

  • To run a command in response to any SNMP trap 

  • Run a script that opens up a ticket in response to SNMP traps 

  • Can be a configuration trap, or an error 

Step 1: Configure the wanted Script to run. 

  • Configure under Application Settings > Script Execution 

  • Select Create to open the wizard 

  • Supports running a script from the share, a racadm command, or an IPMITool command 

NOTE: Racad option inserts racadm for you, so if you intend to run racadm getniccfg you have to type in getniccfg. 

add remote command 

Step 2: Receive SNMP Trap from the device. 

  • Check the Alert log - If no alerts check the iDRAC configuration 

  • Use the Test Event option in the iDRAC to simulate an error 

 

Step 3: Alert Policy Configuration 

  • Under Category, select the All checkbox since often the customer is filtering out the alerts they wanted 

alert policy category continued

  • Under Target, Ensure all devices you want email messages from are selected 

  • Under Date & time, do not select anything at all. Often customers are set times here and if any alerts fall outside of that they get nothing 

alert policy date and time continued

 

  • Under Severity, Warning and Critical should be fine 

  • Under Action, fill out customer email details. 

 

Step 4: Send Test trap from iDRAC again to verify functionality. 

  • Check the Alert log again 

  • Check the jobs page to see status of the script 

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XR Servers, Dell OpenManage Enterprise, Dell EMC OpenManage Enterprise, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525 , PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T640, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000192341
Article Type: How To
Last Modified: 27 Oct 2025
Version:  7
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