PowerStore: PUHC mislukt - Er zijn onverwachte back-endfouten opgetreden in het systeem. Neem contact op met Support. (0xE0101001000C)
Summary: PowerStore: PUHC mislukt - Er zijn onverwachte back-endfouten opgetreden in het systeem. Neem contact op met Support. (0xE0101001000C)
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Symptoms
Tijdens een PowerStore OS-code-upgrade is de Pre-Upgrade Health Check mislukt
Cause
Vanuit het logboek van het PowerStore-knooppunt is de oorzaak geregistreerd
Sep 28 22:56:54.847708 ASSET-A control-path[124493]: 2021-09-28 22:56:54.847 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.ApplianceUpgradeUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|fetchApplianceSessionInfo] Platform request to fetch appliance session id completed successfully1
Sep 28 22:56:54.847772 ASSET-A control-path[124493]: 2021-09-28 22:56:54.847 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.ApplianceUpgradeUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|fetchApplianceSessionInfo] Is rollback failed state on the appliance upgrade session is null
Sep 28 22:56:54.954970 ASSET-A control-path[124493]: 2021-09-28 22:56:54.954 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.AwaitResponsesFromPlatformUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|prestageHandleResponse] Platform request completed successfully
Sep 28 22:57:24.996368 ASSET-A control-path[124493]: 2021-09-28 22:57:24.996 [NDU] [ERROR] [com.emc.cyclone.contexts.infrastructure.services.platform.gateway.application.upgrade.service.cycloneCommandService.PrestageUpgradePackageAS|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d]
Prestage failed: (met foutmelding 'java.lang.Exception: ERROR: 15G vrije ruimte is vereist. Ruim de ruimte onder /cyc_cfs op en probeer het opnieuw.
Uitleg
Het cyc_fs bestandssysteem wordt gebruikt om diagnostische bestanden voor ondersteunend materiaal op te slaan en de ruimte die hierdoor wordt verbruikt, wordt normaal gesproken automatisch beheerd. In een paar zeldzame gevallen werden er te veel ondersteunende materialen achtergehouden, waardoor de vrije ruimte in cyc_fs laag was.
Sep 28 22:56:54.847708 ASSET-A control-path[124493]: 2021-09-28 22:56:54.847 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.ApplianceUpgradeUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|fetchApplianceSessionInfo] Platform request to fetch appliance session id completed successfully1
Sep 28 22:56:54.847772 ASSET-A control-path[124493]: 2021-09-28 22:56:54.847 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.ApplianceUpgradeUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|fetchApplianceSessionInfo] Is rollback failed state on the appliance upgrade session is null
Sep 28 22:56:54.954970 ASSET-A control-path[124493]: 2021-09-28 22:56:54.954 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.AwaitResponsesFromPlatformUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|prestageHandleResponse] Platform request completed successfully
Sep 28 22:57:24.996368 ASSET-A control-path[124493]: 2021-09-28 22:57:24.996 [NDU] [ERROR] [com.emc.cyclone.contexts.infrastructure.services.platform.gateway.application.upgrade.service.cycloneCommandService.PrestageUpgradePackageAS|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d]
Prestage failed: (met foutmelding 'java.lang.Exception: ERROR: 15G vrije ruimte is vereist. Ruim de ruimte onder /cyc_cfs op en probeer het opnieuw.
Uitleg
Het cyc_fs bestandssysteem wordt gebruikt om diagnostische bestanden voor ondersteunend materiaal op te slaan en de ruimte die hierdoor wordt verbruikt, wordt normaal gesproken automatisch beheerd. In een paar zeldzame gevallen werden er te veel ondersteunende materialen achtergehouden, waardoor de vrije ruimte in cyc_fs laag was.
Resolution
Gebruik de PowerStore Manager GUI of de service shell script svc_dc om oudere dataverzamelingen te verwijderen om ruimte vrij te maken in cyc_fs
Affected Products
PowerStore 1000TProducts
PowerStore, PowerStore 3000T, PowerStore 5000T, PowerStore 9000TArticle Properties
Article Number: 000192404
Article Type: Solution
Last Modified: 05 Sep 2025
Version: 3
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