How to Get Support for SupportAssist for Business

Summary: This article covers how to obtain support for SupportAssist for Business.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • SupportAssist for Business

SupportAssist for Business is integrated with TechDirect after being deployed in the customer’s fleet. This keeps the administrator who is informed with alerts and recommended actions to resolve or prevent personal computer issues. It also keeps the PCs running their best by unlocking insights and tools to optimize the fleet’s performance.

Self-Help Options

Most technical information can be found by referencing the:

To obtain support:

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. Confirm your model and Service Tag and click Next.

Confirm your model and service tag
Figure 4: (English Only) Confirm your model and service tag

  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select contact option
Figure 6: (English Only) Select contact option

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Click Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing Items.

Select Missing Items
Figure 9: (English Only) Select Missing Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000194538) when contacting technical support.

Affected Products

SupportAssist for Business PCs
Article Properties
Article Number: 000194538
Article Type: How To
Last Modified: 19 Apr 2025
Version:  14
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